FAQs - Coagulation Products

Coag 2D Coagulometer

  1. Check if it is caused by instrument reagent or method failure.
  1. Light paths may be dirty or contaminated. Check reproducibility with parallel measurements.
  1. Check with standard (PT) assay and normal sample.
  1. Switch off and restart.
  1. Switch off.
  2. Call service support.
  1. Repeat test.
  1. Restart analyzer.
  1. Input calibration data.
  1. Repeat test.
  1. Restart analyzer.
  1. Use another lot.
  1. Re-calibrate.

Coag 4D Coagulometer

  1. Check if it is caused by instrument reagent or method failure.
  1. Light paths may be dirty or contaminated. Check reproducibility with parallel measurements.
  1. Check with standard (PT) assay and normal sample.
  1. Switch off and restart.
  1. Switch off.
  2. Call service support.
  1. Repeat test.
  1. Restart analyzer.
  1. Input calibration data.
  1. Repeat test.
  1. Restart analyzer.
  1. Use another lot.
  1. Re-calibrate.

Coag M Coagulometer

  1. Check the network connection and the internet access.
  1. Check the backup device and try again.
  1. Make sure that the barcode reader light is on. Do not stare into it directly. Try to read another barcode.
  1. The reagent or sample arm does not sense Cleaner at the washing station.
  2. Check the Cleaner at washing station during washing process. Clean the washing station by Dia-Clean-Sys.
  1. Check the Cleaner tank and Waste tank.
  2. Replace the Cleaner tank and Waste tank.
  1. Replace the Cleaner tank and Waste tank.
  1. The Cleaner tank is empty.
  2. Check the level of Cleaner liquid. Replace the Cleaner tank.
  1. You didn’t screw down and pull out the transfer tube signed with green colour.
  2. During changing the Cleaner, screw down, then pull out the transfer tube signed with green colour.
  1. One or more reagents are missing required for the measurements.
  2. Please check the list of reagents. Add the missing reagents and run the measurement.
  1. The Cuvette arm position is wrong or the tweezers are dirty.
  2. Check visually the position of Cuvette arm, and clean the tweezers.
  1. The cuvettes run out, or the volume indicated in the program is zero.
  2. Check the volume of cuvettes in the Cuvette Hopper. Add cuvettes and type the correct number.
  1. The Cuvette incubator rotor position is wrong, the rotor is not moving properly.
  2. Check visually the position of Cuvette incubator rotor. Clean the rotor and start initialisation.
  1. The Cuvettes in incubator is stacked, or the cuvette is not detected properly.
  2. Check visually the position of Cuvettes in incubator. Clean the incubator and start initialisation.
  1. There was no cuvette taken back to the measuring position. Check visually the position of Cuvette arm, and clean the tweezers.
  1. The Cuvette incubator rotor position is bad or the cuvette is not detected properly.
  2. Check visually the position of Cuvette incubator rotor. Clean the rotor and start initialisation.
  1. There was no cuvette taken to the measuring position.
  2. Check visually the position of Cuvette arm, and clean the tweezers.
  1. The trash is full or the volume indicated in the program is 1000.
  2. Empty the trash.
  1. The needles of reagent and sample arms sense low liquid level.
  2. Check the level of Dia-Clean-Sys. Fill up the vials.
  1. The user name you tried to enter is not valid.
  2. Check the list of user names. Try another user.
  1. The instrument stopped after emergency stop and the measurements have lost.
  2. Restart the program and repeat the lost measurements.
  1. The QC period of reagent has expired or the QC value out of range.
  2. Run new control.
  1. The level of the user you applied to the Coag M is not enough for the process.
  2. Check the user. Choose another user.
  1. The word “Barcode” is not allowed for calibrator name.
  2. Check the name of the calibrator. Type again.
  1. The format of the date you typed in was incorrect.
  2. Please check the format and repeat it.
  1. The incorrect shutdown may result wrong or inconsistent database.
  2. Turn off and on the Coag M and check the data in the program.
  1. One or more field is not correct in the Test Setup.
  2. Check the field and type again.
  1. One or more Ini parameters were changed.
  2. Exit Coag M and start again.
  1. There was an error during the initialization process.
  2. Check the part what was not initialized. Start initialization again. Have the service maintain the instrument.
  1. The Coag M checked the position of reagents during initialization. The position of reagents do not match to the list exists in the program.
  2. Check the reagents and type into window appear step by step.
  1. You tried to start a process what was denied.
  2. Wait for the Ready state, and then try again.
  1. There is a level detection error.
  2. Check the liquid in the vial at given place. Try again.
  1. The scanned data not belong to the reagent/control/calibrator.
  2. Check the data sheet. Try again with correct data sheet.
  1. The liquid level of the reagent is lower than the predetermined percent of the max volume.
  2. Prepare new bottle of reagents and add to the reagent holder.
  1. The instrument is not initialized after certain changes.
  2. Run the initialization.
  1. The cuvette number exceeds the 500.
  2. Do not add more than 500 cuvettes.
  1. The volume of the reagents listed in the reagent table, differ from the volume calculated from level sensing. Press Yes to accept the calculated volume.
  1. The calibration of the … reagent is missing.
  2. Please add calibration data or arrange auto calibration before start to measure.
  1. There is no control data in the Test Setup.
  2. Add control data to the Test Setup.
  1. There must be cuvette at sample position in rotor during sampling.
  2. Please check the rotor of incubator and the cuvette feeder.
  1. There are no enough reagents for the planned measurements.
  2. Check the reagents. Add new reagents for the measurement.
  1. There is no enough control for the planned QC measurements.
  2. Check the controls. Add controls for the QC measurement.
  1. The rack sensors of rack changer failed to detect the rack properly.
  2. Have the service maintain the instrument.
  1. The measured QC value is out of range.
  2. Check the preparation and measurement of QC and try again. Have the service maintain the instrument.
  1. The mechanic of rack loader has failed.
  2. Start initialization process. Clean the surface or rack and rack loader.
  1. The movement of rack motor is failed.
  2. Start initialization process. Clean the surface or rack and rack loader.
  1. The movement of rack was failed.
  2. Start initialization process. Clean the surface or rack and rack loader.
  1. The Rack ID is empty.
  2. You should add the Rack ID to the window.
  1. The sample barcode was not read properly.
  2. Pick up the sample tube and try to scan it manually.
  1. The measuring process needs the sample ID.
  2. Add sample ID to the input window.
  1. Sampling has stopped because of some problems (e.g. Cleaner runs out) or manually stopped.
  2. Wait for finishing the running measurements.
  1. The system has recognised that a sample ID occur more than once.
  2. Please always use unique sample ID for each samples.
  1. The sample ID differ from the correct one.
  2. Please check the rack loader.
  1. The sample ID must be unique.
  2. Choose unique sample ID.
  1. The sample already measured and results are in the Worklist.
  2. You have to accept or delete the results in worklist, before you start the same samples.
  1. One of the motors of the instrument has stacked.
  2. Start initialisation.
  1. The temperature of units must be in certain range.
  2. Please wait until all temperatures reach desired value.
  1. This Cleaner already was in the instrument. Cannot use more.
  2. Take another Cleaner.
  1. The trash of cuvettes was opened during measurement.
  2. The trash should be closed during operation.
  1. The left side (input/output) of the tray is full.
  2. Remove one or more racks from left side.
  1. Scanned Rack ID does not exist in the table.
  2. Use another rack.
  1. The reagent you have tried to add by barcode was not allowed.
  2. Use another reagent or call service.
  1. The waste tank is full.
  2. Change the Cleaner and the waste according the instruction.
  1. You should change waste tank according to instructions.

Coagulyzer 1 Coagulation Analyzer

  1. No clotting found was found. Perform optical test for clots.
  2. Repeat test.
  1. Dilute plasma or mix reagent.
  1. Repeat test.
  1. Repeat test.
  1. Contact technical service.
  1. Check for air bubbles or other particles.
  1. Check sample for air bubbles.
  1. This can only be caused by the user.
  1. Repeat test.
  2. If necessary, contact technical service.
  1. Repeat test.
  2. Dilute plasma if necessary.
  1. Check analytical steps and the conversion parameter.
  1. Check analytical steps and the conversion parameter.
  1. Check conversion parameter.
  2. If necessary, contact technical service.
  1. Contact technical service.

Coagulyzer 2 Coagulation Analyzer

  1. No clotting found was found. Perform optical test for clots.
  2. Repeat test.
  1. Dilute plasma or mix reagent.
  1. Repeat test.
  1. Repeat test.
  1. Contact technical service.
  1. Check for air bubbles or other particles.
  1. Check sample for air bubbles.
  1. This can only be caused by the user.
  1. Repeat test.
  2. If necessary, contact technical service.
  1. Repeat test.
  2. Dilute plasma if necessary.
  1. Check analytical steps and the conversion parameter.
  1. Check analytical steps and the conversion parameter.
  1. Check conversion parameter.
  2. If necessary, contact technical service.
  1. Contact technical service.

Coapresta 2000 Coagulation Analyzer

  1. Open cuvette cover/analyzer is on state.
  2. Use cotton buds or soft gauze to clean two sensors nearby.
  3. Observe cuvette hopper if rotates during cleaning.
  4. Return cuvette cover.
  5. Perform start up.
  6. Proceed running of samples once analyzer is shown on ready state mode.
  1. Open cuvette cover.
  2. Check and remove cuvette that block the path going to reading chamber.
  3. Return cuvette cover.
  4. Perform start up and washing.
  5. Proceed running of samples once analyzer is shown on ready state mode.
  1. Remove and check waste box if full or empty.
  2. Clean surface internal and external of waste box.
  3. Clean inner waste sensors with soft tissue or cloth.
  4. Return waste box and closed the door.
  5. Proceed running of samples once analyzer is shown on ready state mode.
  1. Switch off the analyzer.
  2. Shutdown computer from Main menu.
  3. Switch on analyzer and wait for a beep.
  4. Turn on CPU.
  5. Proceed running of samples once analyzer is shown on ready state mode.