FAQs - Hematology Products

FAQs - Hematology Products

Hemaline 300 3-Part Hematology Analyzer

EMPTY DETERGENT / LYSE / DILUENT

1. Check reagent volume.

2. Check reagents tubings and connections.

3. Go to maintenance and perform prime twice.

4. Perform blank test and observe tubings flow of reagents going to the analyzer.

5. Proceed running of samples.

CLOGGED WBC AND RBC

1. Go to maintenance.

2. Click cauterize twice.

3. Click flush aperture twice.

4. Perform Blank test and observe results and alarm.

5. Proceed running of samples once no alarm and blank test results is within acceptable range.

TEMPERATURE OUT OF RANGE

1. Ensure operating ambient temperature is within the range.

2. Turn off the analyzer and turn on a few minutes.

3. Perform blank test and observe the anlyzer alarm and results.

4. Proceed running of samples once no alarm and blank test is passed.

HIGH BLANK VALUE

1. Check reagents expiry date.

2. Go to maintenance.

3. Click rinse fluid system twice.

4. Click rinse sample cup twice.

5. Perform blank test and check results if its within acceptable range.

6. Proceed running of sample once all results is passed.

Hemaline 500 5-Part Hematology Analyzer

INITIALIZATION FAILED

1. Turn off PC and analyzer.

2. Reseat LAN cable.

3. Turn on analyzer.

4. Check results of initialization if its all passed.

5. Perform blank test and check acceptable results.

6. Proceed running of samples.

NO DIFFERENTIAL COUNT

1. Go to Maintenance.

2. Click ‘Clean Sheath Channel’.

3. Click ‘Soaked WOC Cup’.

4. Perform blank test and observe results.

5. Proceed running of samples.

EMPTY DETERGENT / LYSE / DILUENT / SHEATH

1. Check reagent volume.

2. Check reagents tubings and connections.

3. Go to maintenance and perform prime twice.

4. Perform blank test and observe tubings flow of reagents going to the analyzer.

5. Proceed running of samples.

WBC / RBC BUBBLES AND CLOG

1. Go to ‘Maintenance’.

2. Click ‘Cauterize Apperture’.

3. Click ‘Flush Apperture’.

4. Click ‘Soaked WBC/RBC Cup’.

5. Perform prime twice.

6. Perform blank test and check acceptable results.

7. Proceed running of samples once results is passsed.

URIT-3000 3-Part Hematology Analyzer

ANALYZER DOES NOT TURN ON

1. Check if the AVR / UPS is connected in the power outlet

2. Check if the AVR / UPS is turned ON.

3. Check if the power cable of the analyzer is connected in the AVR / UPS.

4. Check if the analyzer power switch located at the back of the analyzer is turned ON.

WBC CLOG

1. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC / RBC clog is still pressent please do the next step.

2. Go to “FUNC” then press “H.V CAUTERY”. When the procedure is done run a blank test. If the problem still persist. Go to the next step.

3. Prepare a 4ml probe cleaner in a plain test tube. Go to “FUNC” then submerge the sample probe in the plain test tube with probe cleaner then press Tubing Clean. After the “PROBE CLEANING” procedure press “PRIME” after reagent priming. Run a Blank test.

RBC CLOG

1. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC / RBC clog is still pressent please do the next step.

2. Go to “FUNC” then press “H.V CAUTERY”. When the procedure is done run a blank test. If the problem still persist. Go to the next step.

WBC BUBBLES

1. Check if there is remaing detergent reagent, replace if it is already depleted . If the reagents is ok. Check if there is air gap in the reagent tubings. Press “FUNC” the press “PRIME” to eliminate the air gap in the reagent tubings.

2. Perform reagent priming. Press “FUNC” the press “PRIME” to eliminate any air gap in the reagent tubings. Do this for 2 to 3 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

RBC BUBBLES

2. Perform reagent priming. Press “FUNC” the press “PRIME” to eliminate any air gap in the reagent tubings. Do this for 2 to 3 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

VACUUM LOW

1. Press MUTE to stop the alarm.

2. Perform reagent priming. Press “FUNC” the press “PRIME”. Do this for 2 to 3 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

WASTE FULL

1. Check the wasted level in the waste container.

2. Empty the waste container. If it is almost full.

DILUENT EMPTY

1. Check if there is remaining Diluent in the container. Replace the diluent reagent If it is already depleted.

2. Perform reagent priming. Press “FUNC” the press “PRIME”. Do this 2 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

DETERGENT EMPTY

1. Check if there is remaining Detergent in the container. Replace the detergent reagent If it is already depleted.

2. Perform reagent priming. Press “FUNC” the press “PRIME”. Do this 2 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

LYSE EMPTY

1. Check if there is remaining Lyse in the container. Replace the Lyse reagent If it is already depleted.

2. Perform reagent priming. Press “FUNC” the press “PRIME”. Do this 2 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

URIT-3000Plus 3-Part Hematology Analyzer

ANALYZER DOES NOT TURN ON

1. Check if the AVR / UPS is connected in the power outlet.

2. Check if the AVR / UPS is turned ON.

3. Check if the power cable of the analyzer is connected in the AVR / UPS.

4. Check if the analyzer power switch located at the back of the analyzer is turned ON.

WBC CLOG

1. Click the ALARM to stop the alarm sound.

2. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC clog is still pressent please do the next step.

3. Click “FUNC” then go to “MAINT”, in the maintenance screen select “CAUTERIZE APPERTURE”. Wait until it is finish then click FLUSH APPERTURE. Ask the user to run a blank test (pressing of run button without presenting any sample). If the problem still persist. Go to the next step.

4. Prepare 3ml probe cleaner into a clean plain test tube.

5. Click “FUNC” then go to “MAINT”, in the maintenance screen select “RINSE FLUIDICS”, wait for the confirm pop up to apear before clicking YES put the test tube with probe cleaner beneath the sample probe for the first time (insure that the sample probe touch the bottom of the test tube).

6. Wait for the confirm pop up to re apear, before clicking YES put the test tube with probe cleaner beneath the sample probe for the second time (insure that the sample probe touch the bottom of the test tube). Wait for the rinse fluidics procedure to finish.

7. Ask the user to run a blank test (pressing of run button without presenting any sample).

RBC CLOG

1. Click the ALARM to stop the alarm sound.

2. Ask the user to run a blank test (pressing of run button without presenting any sample). If the RBC clog is still pressent please do the next step.

4. Prepare 3ml probe cleaner into a clean plain test tube.

7. Ask the user to run a blank test (pressing of run button without presenting any sample).

WBC BUBBLES

1. Check if there is remaing detergent reagent, replace if it is already depleted.

2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

RBC BUBBLES

1. Check if there is remaing detergent reagent, replace if it is already depleted.

2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

VACUUM LOW

1. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times. This will make the analyzer build up vacuum in the hydraulic system.

2. Ask the user to run a blank test (pressing of run button without presenting any sample).

WASTE FULL

1. Check the wasted level in the waste container.

2. Empty the waste container. If it is almost full.

DILUENT EMPTY

1. Check if there is remaining Diluent in the container. Replace the diluent reagent If it is already depleted.

2. Click “FUNC” then “MAINT”. Select “PRIME DILUENT”. Do this 2 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

DETERGENT EMPTY

1. Check if there is remaining Detergent in the container. Replace the detergent reagent If it is already depleted.

2. Click “FUNC” then “MAINT”. Select “PRIME DETERGENT”. Do this 2 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

LYSE EMPTY

1. Check if there is remaining Lyse in the container. Replace the Lyse reagent If it is already depleted.

2. Click “FUNC” then “MAINT”. Select “PRIME LYSE”. Do this 2 times.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

SHUTTING DOWN ANALYZER

1. Click EXIT icon located in the lower right most sid of the LCD.

2. Confirm pop up will appear. Click YES.

3. Confirm pop up will appear again this time it will ask you if you want to perform TUBING Clean. Prepare 3ml of probe cleaner into a plane test tube. Place the test tube under the aspiration probe and click YES. Wait for the sample probe to go up before removing the test tube.

4. Wait for the THANK YOU, NOW TURN OFF POWER message in the LCD. If this message appeared you can now turn OFF the power switch located at the back of the analyzer.

5. Don’t forget to turn OFF the UPS / AVR.

URIT-3300 3-Part Hematology Analyzer

ANALYZER DOES NOT TURN ON

1. Check if the AVR / UPS is connected in the power outlet.

2. Check if the AVR / UPS is turned ON.

3. Check if the power cable of the analyzer is connected in the AVR / UPS.

4. Check if the analyzer power switch located at the back of the analyzer is turned ON.

WBC CLOG

1. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC clog is still pressent please do the next step.

2. Click “CAUT”, wait until the analyzer finishes the operation, then click FLUSH, and wait unti the analyzer finishes the flushing of appertures. Ask the user to run a blank test (pressing of run button without presenting any sample). If the problem still persist. Go to the next step.

3. Prepare 4ml probe cleaner into a clean plain test tube.

4. Click “FUNC” then go to “CLEAN” and pop up dialog box will appear before clicking the YES be sure that the probe is already submerge in the test tube with probe cleaner.

5. Ask the user to run a blank test (pressing of run button without presenting any sample).

6. Call JARCET service engineer if the problem persist.

RBC CLOG

1. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC clog is still pressent please do the next step.

3. Prepare 4ml probe cleaner into a clean plain test tube.

4. Click “FUNC” then go to “CLEAN” and pop up dialog box will appear before clicking the YES be sure that the probe is already submerge in the test tube with probe cleaner.

5. Ask the user to run a blank test (pressing of run button without presenting any sample).

6. Call JARCET service engineer if the problem persist.

WBC BUBBLES

1. Check if there is remaing detergent reagent, replace if it is already depleted.

2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

RBC BUBBLES

1. Check if there is remaing detergent reagent, replace if it is already depleted.

2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

VACUUM LOW

1. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times. This will make the analyzer build up vacuum in the hydraulic system.

2. Ask the user to run a blank test (pressing of run button without presenting any sample).

WASTE FULL

1. Check the wasted level in the waste container.

2. Empty the waste container. If it is almost full.

DILUENT EMPTY

1. Check if there is remaining Diluent in the container. Replace the diluent reagent If it is already depleted.

2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

DETERGENT EMPTY

1. Check if there is remaining Detergent in the container. Replace the detergent reagent If it is already depleted.

2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

LYSE EMPTY

1. Check if there is remaining Lyse in the container. Replace the Lyse reagent If it is already depleted.

2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system.

3. Ask the user to run a blank test (pressing of run button without presenting any sample).

NO RESPONSE AFTER SELECTING SOFTWARE ITEM

1. Shutdown the software. Click EXIT located in the upper right corner of the software.

2. Check and reseat the RS232 cable connected between the analyzer and the CPU.

3. Power on the analyzer followed by the CPU.

4. When the software starts a beeping sound from the analyzer must be heard and the analyzer will start to initialize.

5. Call JARCET service engineer if the problem persists.

URIT-5250 5-Part Hematology Analyzer

WBC / RBC BUBBLES

1. Check reagents volume and tubing connections.

2. Perform prime twice and observe movement of reagents on tubings going to the analyzer.

3. Perform blank test and check results and alarm.

4. Proceed running of samples once results is passed and no alarm on analyzer.

CLOGGED WBC AND RBC

1. Go to maintenance.

2. Click WBC/RBC soaked.

3. Open the side door of analyzer.

4. Pour 3ml of hypocleaner on WBC/RBC cup.

5. Closed the side door.

6. Then press start (wait untill the cleaning is finish).

7. Perform blank test, check alarm and results if its acceptable range.

8. Proceed running of sample once results is passed.

CANNOT ASPIRATE SAMPLE

1. Go to maintenance.

2. Click aspiration probe cleaning twice.

3. Perform blank test and check results.

4. Proceed running of samples once results of blank test is within the range and no alarms.

URIT-5380 5-Part Hematology Analyzer

CLOGGED WBC / RBC

1. Go to maintenance.

2. Click one key soaking.

3. Prepare 5 ml of Hypocleaner and put on sample holder.

4. Closed the Holder door and press ok, wait untill 45 minutes to finish.

5. Perform prime once and blank test and check results if its within the range.

6. Proceed running of samples once results is passed.

DxH 520 5-Part Hematology Analyzer

POWER WON'T TURN ON

1. Check the AVR and UPS if “ON” and the power supply is plug in.

2. Make sure that the power supply is plug-in in the correct voltage requirements.

3. Press the power button at the front of the analyzer.

4. If error persist call service personnel for assistance.

NO REAGENT ASPIRATION

1. Check if the reagent lines are connected correctly.

2. Check reagent tubings for air bubbles.

3. Prime all reagents.

4. If error persist call service personnel for assistance.

HIGH WBC, RBC, AND PLT BACKGROUND RESULT

1. Check if the reagent lines are connected correctly.

2. Check for if the reagents are contaminated.

3. Check reagent tubings for air bubbles.

4. If error persist call service personnel for assistance.

BARCODE NOT ACCEPTING REAGENT DURING REAGENT CHANGE

1. Check if the barcode reader is properly connected to the analyzer.

2. Check the reagent barcode if already barcoded on the analyzer.

3. Try another set of barcode of reagent.

4. If error persist call service personnel for assistance.

WBC CHAMBER CLOG

1. Execute a backflush.

2. Perform bleaching cycle.

3. If error persist call service personnel for assistance.

RBC CHAMBER CLOG

1. Execute a backflush.

2. Perform bleaching cycle.

3. If error persist call service personnel for assistance.

CYCLE BUSY

1. Wait until the current cycle is completed.

2. Power Off and Power ON the instrument.

3. If error persist call service personnel for assistance.

NO DILUENT

1. Diluent supply is Low. Check diluent.

2. Check for any pinched, damaged, or clogged tubing along the diluent path way.

3. If error persist call service personnel for assistance.

OUT OF RANGE REAGENT TEMPERATURE

1. Reagent temperature not reached. Wait for message indicating temperature has been reached.

2. If error persist call service personnel for assistance.

SYSTEM BUSY

1. Perform diluter reset.

2. Restart the system.

3. If error persist call service personnel for assistance.

DxH 560 AL 5-Part Hematology Analyzer

POWER WON'T TURN ON

1. Check the AVR and UPS if “ON” and the power supply is plug in.

2. Make sure that the power supply is plug-in in the correct voltage requirements.

3. Press the power button at the front of the analyzer.

4. If error persist call service personnel for assistance.

NO REAGENT ASPIRATION

1. Check if the reagent lines are connected correctly.

2. Check reagent tubings for air bubbles.

3. Prime all reagents.

4. If error persist call service personnel for assistance.

HIGH WBC, RBC, AND PLT BACKGROUND RESULT

1. Check if the reagent lines are connected correctly.

2. Check for if the reagents are contaminated.

3. Check reagent tubings for air bubbles.

4. If error persist call service personnel for assistance.

BARCODE NOT ACCEPTING REAGENT DURING REAGENT CHANGE

1. Check if the barcode reader is properly connected to the analyzer.

2. Check the reagent barcode if already barcoded on the analyzer.

3. Try another set of barcode of reagent.

4. If error persist call service personnel for assistance.

WBC CHAMBER CLOG

1. Execute a backflush.

2. Perform bleaching cycle.

3. If error persist call service personnel for assistance.

RBC CHAMBER CLOG

1. Execute a backflush.

2. Perform bleaching cycle.

3. If error persist call service personnel for assistance.

CYCLE BUSY

1. Wait until the current cycle is completed.

2. Power Off and Power ON the instrument.

3. If error persist call service personnel for assistance.

NO DILUENT

1. Diluent supply is Low. Check diluent.

2. Check for any pinched, damaged, or clogged tubing along the diluent path way.

3. If error persist call service personnel for assistance.

OUT OF RANGE REAGENT TEMPERATURE

1. Reagent temperature not reached. Wait for message indicating temperature has been reached.

2. If error persist call service personnel for assistance.

SYSTEM BUSY

1. Perform diluter reset.

2. Restart the system.

3. If error persist call service personnel for assistance.

DxH 690T / 900 5-Part Hematology Analyzer

INSTALLATION PROBLEM

1. Contact technical service.

A CONTROL HAS FAILED. AUTO STOP IS NOT ENABLED.

1. Try another control.

2. Contact technical service.

A CONTROL HAS FAILED. AUTO STOP TRIGGERED.

1. Try another control.

2. Contact technical service.

A MATCHING PATIENT SPECIMEN WAS FOUND. STUDIES MODE IS ENABLED.

1. Check Worklist for duplicate IDs.

A NULL OR EMPTY XML STRING WAS RECEIVED FOR PARSING.

1. Contact technical service.

A/D OR MRC REFERENCE VOLTAGE IS APPROACHING THE OPERATING LIMITS

1. Go to the System Monitor screen and check live status of the monitored parameters.

A/D OR MRC REFERENCE VOLTAGE EXCEEDED THE OPERATING LIMITS

1. Go to the System Monitor screen and check live status of the monitored parameters.

A/D RESOURCE BUSY

1. Power off and power on SPM.

A/D RESOURCE INSUFFICIENT PAIRS

1. Power off and power on SPM.

A/D RESOURCE NOT MONITORING

1. Power off and power on SPM.

A/D RESOURCE NOT READY

1. Power off and power on SPM.

A/D RESOURCE TIMEOUT

1. Power off and power on SPM.

AMBIENT TEMPERATURE EXCEEDED THE OPERATING LIMITS

1.Check the lab temperature.

2. Check system fans.

3. If error persists, contact Technical Service.

AMBIENT TEMPERATURE IS APPROACHING THE OPERATING LIMITS

1. Check the lab temperature.

2. Check system fans.

ASPIRATION SYRINGE PUMP MOVE COULD NOT BE VERIFIED

1. Contact technical service.

ATTEMPT TO ACKNOWLEDGE RESULTS RECEIPT FAILED

1. Contact technical service.

AN INVALID PRIMARY ID WAS RECEIVED

1. Contact technical service.

AN INVALID SECONDARY ID WAS RECEIVED

1. Contact technical service.

AN XML PARSER WARNING HAS OCCURRED

1. Contact technical service.

AN XML PARSING ERROR OCCURRED

1. Contact technical service.

AN XML PARSING ERROR OCCURRED: INVALID ATTRIBUTE VALUE

1. Contact technical service.

AN XML PARSING ERROR: UNKNOWN START TAG IN OBJECT

1. Contact technical service.

AN XML PARSING WARNING: UNKNOWN END TAG IN OBJECT

1. Contact technical service.

APPLICATION EXITED WHILE BACKUP WAS IN PROGRESS

1. Retry backup.

ASPIRATION ERROR

1. Check the specimen and ensure:
a. The volume was sufficient
b. It does not contain clots or fibrin.
c. It was collected and stored properly.

2. Verify sample path integrity, inspect aspiration tubing.

ASPIRATION SYRINGE PUMP DID NOT SENSE HOME

1. Perform the Exercise Aspiration Syringe Pump procedure.

2. Refer to 4.400.11, Aspiration Syringe Pump Replacement and Verification.

ASPIRATION SYRINGE PUMP MOVE COULD NOT BE VERIFIED

1. Perform the Exercise Aspiration Syringe Pump procedure.

2. Refer to 4.400.11, Aspiration Syringe Pump Replacement and Verification.

ASPIRATION SYRINGE PUMP SENSED HOME AFTER SUCCESSFUL RECOVERY

1. Perform the Exercise Aspiration Syringe Pump procedure.

2. Refer to 4.400.11, Aspiration Syringe Pump Replacement and Verification.

ATTEMPT TO ACKNOWLEDGE RESULTS RECEIPT FAILED

1. Contact technical service.

ATTEMPT TO PERFORM AUTO STOP FAILED

1. Contact technical service.

ATTEMPT TO RETRIEVE AUDIBLE ALARM SETTING FAILED

1. Contact technical service.

ATTEMPT TO RETRIEVE SPM CONFIGURATION FAILED

1. Contact technical service.

ATTEMPT TO SUBMIT SPECIMEN ORDER FAILED

1. Contact technical service.

AUTO STOP TRIGGERED, AN SPM HAS BEEN TAKEN OFFLINE

1. Contact technical service.

BACKUP OPERATION FAILED

1. Contact technical service.

BARCODE READER DID NOT READ SPECIFIED LABEL

1. Power off and power on to restart the SPM.

BLOOD DETECTOR READING IS APPROACHING THE OPERATING LIMITS

1. Verify sample path integrity by performing the Dispense Diluent procedure. If this fails, contact technical service.

2. Perform the Clean Aspiration Probe procedure.

3. Perform the Replace Aspiration Probe procedure.

4. If error persists, contact technical service.

BLOOD DETECTOR READING EXCEEDED THE OPERATING LIMITS

1. Verify sample path integrity by performing the Dispense Diluent procedure. If this fails, contact technical service.

2. Perform the Clean Aspiration Probe procedure.

3. Perform the Replace Aspiration Probe procedure.

4. If error persists, contact technical service.

BLOOD DETECTOR VARIANCE READINGS EXCEEDED THE OPERATING LIMITS

1. Verify sample path integrity by performing the Dispense Diluent procedure. If this fails, contact technical service.

2. Perform the Clean Aspiration Probe procedure.

3. Perform the Replace Aspiration Probe procedure.

4. If error persists, contact technical service.

CAN BUS IMPEDANCE NOT TERMINATED PROPERLY FOR %1 MRC

1. Power off and power on SPM.

BSV POSITION COULD NOT BE VERIFIED

1. Perform the Cycle BSV procedure.

2. Clean the BSV with deionized water and perform the Cycle BSV procedure until functioning properly.

CANNOT FIND SYSTEM PATH IN THE SYSTEM REGISTRY

1. Contact technical service.

CANNOT LOAD LANGUAGE LIBRARY FOR MODULE

1. Contact technical service.

CANNOT MOVE THE CASSETTE INTO OR OUT OF THE MIX STATION

1. Remove the transport shield.

2. Remove jammed cassette from mixer wall. Refer to System Help for instructions.

3. Check the platform in front of the mixer for debris and clean if necessary.

4. Replace the transport shield, and address any warnings or error messages.

5. If error persist, call technical service.

CANNOT PROCESS QC SPECIMEN

1. Delete the existing control configuration file and set up a new control file or relabel a new control to match the correct control file.

CASSETTE DID NOT ENGAGE THE MIXER WALL

1. Check output buffer to see if a cassette was loaded backwards. If so, reload the cassette correctly in the input buffer.

2. Check area in front of mix station for a lost cassette.

3. Remove the transport shield.

4. Remove the lost cassette.

5. Replace the transport shield, and address any warnings or error messages.

6. If error persists, contact Technical Service.

CASSETTE MIXER DID NOT SENSE HOME

1. Manually rotate mixer wall up and back (away from home) and inspect sensor and indicator. A red LED indicates the sensor can see the not blocked state.

2. Move the mixer wallhome. The flag should block the sensor and the red LED should extinguish.

3. Run the Mix Home Alignment procedure. This procedure automatically measures and stores the home (vertical) offset position of the mixer wall.

4. If error persists, contact Technical Service.

CASSETTE MIXER MISSED STEPS WHILE MIXING

1. Look for an obstruction on the STM platform that would interfere with mixer wall.

2. Run the Mix Home Alignment procedure. This procedure automatically measures and stores the home (vertical) offset position of the mixer wall.

3. If error persists, contact Technical Service.

CASSETTE NOT SENSED ON MIXER WALL DURING MIX ROUTINE

1. Remove the cassette at or near the mix station and check it for damage.

2. If the cassette is damaged discard the cassette.

CBC CALIBRATOR LOT HAS EXPIRED

1. Check the Calibration Setup screen and ensure the correct expiration date has been entered.

2. Replace calibration material with one that has not expired.

AUTOMATED RECOVERY WAS NOT SUCCESSFUL

1. Check the reagents on the SPM and replace any reagents that are low or empty.

CBC CALIBRATOR LOT MISMATCH

1. Check the Calibration Setup screen and ensure the proper calibrator lot number was entered.

2. Verify that the lot number of the calibrator being processed matches the lot number of the Calibration Setup screen.

CBC COUNT VACUUM EXCEEDED THE OPERATING LIMITS

1. Perform Check Count Vacuum procedure.

CBC COUNT VACUUM IS APPROACHING THE OPERATING LIMITS

1. Perform the Static cycle procedure to start pneumatics.

2. Monitor CBC Count Vacuum on the System Monitor screen using the Volt/Temp tab.

3. Set count vacuum to nominal. If adjustment was required, rerun the procedure to verify and observe reading for stability.

CBC DILUENT TEMPERATURE IS APPROACHING THE OPERATING LIMITS

1. Check the lab temperature.

2. Check system fans.

CBC DILUENT TEMPERATURE EXCEEDED THE OPERATING LIMITS

1. Check the lab temperature.

2. Check system fans.

CBC LYSE PUMP DELIVERY COULD NOT BE VERIFIED

1. Perform the Sample to HGB chamber procedure.

CBC LYSE PUMP DID NOT SENSE HOME

1. Perform the Sample to HGB chamber procedure.

CBC MODULE UNABLE TO PROCEED

1. Review the detailed message and all events related to this sample or cycle. Follow the troubleshooting for the related event.

CBC MRC (HOST ID: 10) NOT RESPONDING

1. Power off and power on SPM.

CBC WASTE CHAMBER DRAIN DID NOT SENSE EMPTY

1. Access the System Monitor screen, select CBC and Common Serv tabs.

2. Under sensors, in the CBC section, check the Waste Chamber indicator. It should be blank. If it is green, see System Help.

CLR FRAMEWORK ERROR

1. Contact technical service.

COMMON SERVICES UNABLE TO PROCEED

1. Review the detailed message and all events related to this sample or cycle. Follow the troubleshooting for the related event.

COMMUNICATION ERROR WITH MRC BOARD OR SCA DSP

1. Contact technical service

COMMUNICATION TIMEOUT WITH SPM MODULE ID/AUDIO BOARD

1. Power off and power on SPM.

COMMUNICATIONS FAILURE TRANSMITTING TEST ORDER FOR SPECIMEN

1. Contact technical service.

CONFLICTING DECISION RULES FOUND

1. Check Decision Rules for consistency.

CONFLICTING DECISION RULES WERE DISABLED

1. Check Decision Rules for consistency.

CONTROL SPECIMEN NOT PROCESSED

1. Verify that you are using the correct control.

2. Run the Barcode Reader Alignment procedure.

CONTROLS CONFIGURATION RESTORE

1. Contact technical service.

CORRECT XML PARSER NOT INSTALLED

1. Contact technical service.

COULD NOT DETERMINE UNIQUE SPECIMEN ORDER

1. Contact technical service.

COULD NOT MOVE CASSETTE INTO OR OUT OF PRIMARY BCR STATION

1. Remove the transport shield.

2. Check for a spill at the Primary BCR Station area.

3. Remove cassette if present.

4. Replace the transport shield, and address any warnings or errors at the System Manager.

5. If error persists, contact Technical Service.

COULD NOT MOVE CASSETTE OUT OF THE INPUT BUFFER

1. Clean the platform at the exit of the input buffer. Refer to System Help for instructions.

2. Observe operation. If cassettes move clear of input buffer, inspect LED indicators on Input Sensor PWA. If the sensor is dirty, it could falsely indicate the presence of a cassette.

3. Clean the sensors. Refer to System Help for instructions.

4. If error persists, contact Technical Service.

COULD NOT MOVE THE CASSETTE INTO OR OUT OF THE OUTPUT BUFFER

1. Remove cassettes and any other loose items. Refer to System Help for instructions.

2. Clean the bottom and sides of the cassette and the platformat the portal of the output buffer. Refer to System Help for instructions.

3. If error persists, contact Technical Service.

COULD NOT READ SPECIMEN BAR CODE

1. Verify the barcode label.

2. Perform Barcode Reader Alignment procedure.

3. Perform Barcode Read Rate test.

COULD NOT READ SPECIMEN ID OR CASSETTE BAR CODES

1. Verify the barcode label.

2. Perform Barcode Reader Alignment procedure.

3. Perform Barcode Read Rate test.

COULD NOT START MAINTENANCE PROCEDURE

1. Wait until current SPM operation is complete and then repeat request.

2. Power off and power on SPM.

CREATED MISSING SYSTEM MANAGER PARAMETER

1. Contact technical service.

DAILY CHECKS PROCEDURE INCOMPLETE

1. Check event log for cause of failure.

2. Correct the problem.

3. Run Daily Checks procedure manually.

DATA STORED ON SPM MODULE ID/AUDIO BOARD EEPROM IS CORRUPT

1. Power off and power on SPM.

DATABASE ERROR

1. Contact technical service.

DATABASE ITEM VALIDATION ERROR

1. Contact technical service.

DATABASE QUERY ERROR

1. Contact technical service.

DC OR RF FLOW CELL VOLTAGE IS APPROACHING THE OPERATING LIMITS

1. Go to the System Monitor screen and check live status of the monitored parameters.

DC OR RF FLOW CELL VOLTAGE EXCEEDED THE OPERATING LIMITS

1. Go to the System Monitor screen and check live status of the monitored parameters.

Drew 3 3-Part Hematology Analyzer

BLANK TEST IS HIGH / PLATELET

1. Perform cleaning and startup.

CLOGGED WBC AND RBC

1. Go to Maintenance.

2. Press preventive maintenance.

3. Press cleaning.

4. Press Startup and observe alarms.

5. Proceed on running of sample once blank test is passed.

6. Press cauterized 2x.

7. Press start up and observe alarm.

PRESSURE DEFAULT

1. Check reagents tubings connections and volume of reagents.

2. Perform prime twice.

3. Perform start up and check results of blank test and alarm.

4. Proceed running of samples once results is passed.

RESET CYCLE NOT DONE

1. Go to Maintenance.

2. Press troubleshooting.

3. Press reset cycle.

4. Perform start up and check balnk test results.

5. Proceed running of samples once results is passed.

Icon 3 3-Part Hematology Analyzer

FAILED BLANK TEST RESULT

1. Go to Maintenance.

2. Click RBC cleaning.

3. Prepare 4ml of Hypocleaner and aspirate (open mode) wait untill finish.

4. Perfrom blank test and and check results if its within the range.

5. Proceed on running of samples once blank test is passed.

1. Go to Maintenance.

2. Click closed cleaning.

3. Prepare 2 ml of hypocleaner and put on sample holder (closed mode) then press start,wait untill it finish.

4. Perfrom blank test and and check results if its within the range.

5. Proceed on running of samples once blank test is passed.

STOCK UP TUBE ON SAMPLE ROTOR

1. Go to maintenance.

2. Click tube symbol on upper right corner.

3. Press eject menu (if cannot work).

4. Turn off the analyzer.

5. Remove side cover and manually rotate the rotor untill its alligned with the hole then pull up sample tube.

Icon 5 5-Part Hematology Analyzer

ANALYZER DOES NOT TURN ON

1. Check if the AVR / UPS is connected in the power outlet.

2. Check if the AVR / UPS is turned ON.

3. Check if the power cable of the analyzer is connected in the AVR / UPS.

4. Press the run button to power on the analyzer.

SHEAR VALVE ERROR DURING PATIENT TEST RUN

1. Rerun the sample. If the error flag still exsist during the second running follow next step.

2. Call JARCET service engineer if the problem persist.

SAMPLING ROTOR ERROR DURING PATIENT TEST RUN

1. Rerun the sample. If the error flag still exsist during the second running follow next step.

2. Call JARCET service engineer if the problem persist.

SHEAR VALVE RECOVERY FLAG

1. Press CONFIRM. The system will resolve the error.

2. Rerun the sample. If the error flag still exsist during the second running follow next step.

3. Call JARCET service engineer if the problem persist.

REAGENT DETECTION ERROR (BUBBLES DETECTED)

1. Check the physical status of the reagent. Replace the reagent if it is already depleeted. If after replacing the reagent and the error still exsist follow the next step.

2. On the MAINTENANCE menu swipe left to enter prime menu, select the reaget you want to prime.

3. Call JARCET service engineer if the problem persist.

USER ERROR FLAG

1. The vial got blocked. Run EJECT from the local menu. If pressing the eject the error did not resolve.

2. Call JARCET service engineer if the problem persist.

UNRESPONSIVE TOUCHSCREEN

1. Hard shutdown the analyzer by turning off the AVR / UPS.

2. Connect an external mouse in the USB port at the back of the analyzer.

3. Power on the analyzer. If the touch screen does not reacts to gesture use the mouse temporarily.

4. Call JARCET service engineer if the problem persist.

HIGH BLANK RESULT / BLANK TEST FAILED

1. Check the reagents for contamination example is enfestation of ants. Replace if necessary.

2. Repeat performing FAST BLANK for 3 to 5 times.

LOW SAMPLE VOLUME

1. Check if the sample in the EDTA tube is atleast 300ul.

2. If the sample is sufficient re run the sample.

3. If the error still exsist, run RBC clean and clean wbc path bubbles (go to MAINTENANACE then MAINTENANCE ACTIONS.

4. Call JARCET service engineer if the problem persist.

INCORRECT WBC DIFFERENTIATION

1. Check if there is still Lyse reagent in the lyse reagent bottle. Replace if necessary.

2. On the MAINTENANCE menu swipe left to enter prime menu, select lyse then prime for atleast 2 times.

3. Call JARCET service engineer if the problem persist.