FAQs - Hematology Products

Hemaline 300

1. Check reagent volume. 2. Check reagents tubings and connections. 3. Go to maintenance and perform prime twice. 4. Perform blank test and observe tubings flow of reagents going to the analyzer. 5. Proceed running of samples.
1. Go to maintenance. 2. Click cauterize twice. 3. Click flush aperture twice. 4. Perform Blank test and observe results and alarm. 5. Proceed running of samples once no alarm and blank test results is within acceptable range.
1. Ensure operating ambient temperature is within the range. 2. Turn off the analyzer and turn on a few minutes. 3. Perform blank test and observe the anlyzer alarm and results. 4. Proceed running of samples once no alarm and blank test is passed.
1. Check reagents expiry date. 2. Go to maintenance. 3. Click rinse fluid system twice. 4. Click rinse sample cup twice. 5. Perform blank test and check results if its within acceptable range. 6. Proceed running of sample once all results is passed.

Hemaline 500

1. Turn off PC and analyzer. 2. Reseat LAN cable. 3. Turn on analyzer. 4. Check results of initialization if its all passed. 5. Perform blank test and check acceptable results. 6. Proceed running of samples.
1. Go to Maintenance. 2. Click ‘Clean Sheath Channel’. 3. Click ‘Soaked WOC Cup’. 4. Perform blank test and observe results. 5. Proceed running of samples.
1. Check reagent volume. 2. Check reagents tubings and connections. 3. Go to maintenance and perform prime twice. 4. Perform blank test and observe tubings flow of reagents going to the analyzer. 5. Proceed running of samples.
1. Go to ‘Maintenance’. 2. Click ‘Cauterize Apperture’. 3. Click ‘Flush Apperture’. 4. Click ‘Soaked WBC/RBC Cup’. 5. Perform prime twice. 6. Perform blank test and check acceptable results. 7. Proceed running of samples once results is passsed.

URIT-3000

1. Check if the AVR / UPS is connected in the power outlet 2. Check if the AVR / UPS is turned ON 3. Check if the power cable of the analyzer is connected in the AVR / UPS 4. Check if the analyzer power switch located at the back of the analyzer is turned ON.
1. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC / RBC clog is still pressent please do the next step. 2. Go to “FUNC” then press “H.V CAUTERY”. When the procedure is done run a blank test. If the problem still persist. Go to the next step. 3. Prepare a 4ml probe cleaner in a plain test tube. Go to “FUNC” then submerge the sample probe in the plain test tube with probe cleaner then press Tubing Clean. After the “PROBE CLEANING”  procedure press “PRIME” after reagent priming. Run a Blank test.
1. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC / RBC clog is still pressent please do the next step. 2. Go to “FUNC” then press “H.V CAUTERY”. When the procedure is done run a blank test. If the problem still persist. Go to the next step. 3. Prepare a 4ml probe cleaner in a plain test tube. Go to “FUNC” then submerge the sample probe in the plain test tube with probe cleaner then press Tubing Clean. After the “PROBE CLEANING”  procedure press “PRIME” after reagent priming. Run a Blank test.
1. Check if there is remaing detergent reagent, replace if it is already depleted . If the reagents is ok. Check if there is air gap in the reagent tubings. Press “FUNC” the press “PRIME” to eliminate the air gap in the reagent tubings. 2. Perform reagent priming. Press “FUNC” the press “PRIME” to eliminate any air gap in the reagent tubings. Do this for 2 to 3 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaing detergent reagent, replace if it is already depleted . If the reagents is ok. Check if there is air gap in the reagent tubings. Press “FUNC” the press “PRIME” to eliminate the air gap in the reagent tubings. 2. Perform reagent priming. Press “FUNC” the press “PRIME” to eliminate any air gap in the reagent tubings. Do this for 2 to 3 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Press MUTE to stop the alarm. 2. Perform reagent priming. Press “FUNC” the press “PRIME”. Do this for 2 to 3 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check the wasted level in the waste container. 2. Empty the waste container. If it is almost full.
1. Check if there is remaining Diluent in the container. Replace the diluent reagent If it is already depleted. 2. Perform reagent priming. Press “FUNC” the press “PRIME”. Do this 2 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaining Detergent in the container. Replace the detergent reagent If it is already depleted. 2. Perform reagent priming. Press “FUNC” the press “PRIME”. Do this 2 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaining Lyse in the container. Replace the Lyse reagent If it is already depleted. 2. Perform reagent priming. Press “FUNC” the press “PRIME”. Do this 2 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).

URIT-3000Plus

1. Check if the AVR / UPS is connected in the power outlet. 2. Check if the AVR / UPS is turned ON. 3. Check if the power cable of the analyzer is connected in the AVR / UPS. 4. Check if the analyzer power switch located at the back of the analyzer is turned ON
1. Click the ALARM to stop the alarm sound. 2. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC clog is still pressent please do the next step. 3. Click “FUNC” then go to  “MAINT”, in the maintenance screen select “CAUTERIZE APPERTURE”. Wait until it is finish then click FLUSH APPERTURE. Ask the user to run a blank test (pressing of run button without presenting any sample). If the problem still persist. Go to the next step. 4. Prepare 3ml probe cleaner into a clean plain test tube. 5. Click “FUNC” then go to  “MAINT”, in the maintenance screen select “RINSE FLUIDICS”, wait for the confirm pop up to apear before clicking YES put the test tube with probe cleaner beneath the sample probe for the first time (insure that the sample probe touch the bottom of the test tube). 6. Wait for the confirm pop up to re apear, before clicking YES put the test tube with probe cleaner beneath the sample probe for the second time (insure that the sample probe touch the bottom of the test tube). Wait for the rinse fluidics procedure to finish. 7. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Click the ALARM to stop the alarm sound. 2. Ask the user to run a blank test (pressing of run button without presenting any sample). If the RBC clog is still pressent please do the next step. 3. Click “FUNC” then go to  “MAINT”, in the maintenance screen select “CAUTERIZE APPERTURE”. Wait until it is finish then click FLUSH APPERTURE. Ask the user to run a blank test (pressing of run button without presenting any sample). If the problem still persist. Go to the next step. 4. Prepare 3ml probe cleaner into a clean plain test tube. 5. Click “FUNC” then go to  “MAINT”, in the maintenance screen select “RINSE FLUIDICS”, wait for the confirm pop up to apear before clicking YES put the test tube with probe cleaner beneath the sample probe for the first time (insure that the sample probe touch the bottom of the test tube). 6. Wait for the confirm pop up to re apear, before clicking YES put the test tube with probe cleaner beneath the sample probe for the second time (insure that the sample probe touch the bottom of the test tube). Wait for the rinse fluidics procedure to finish. 7. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaing detergent reagent, replace if it is already depleted. 2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaing detergent reagent, replace if it is already depleted. 2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times. This will make the analyzer build up vacuum in the hydraulic system. 2. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check the wasted level in the waste container. 2. Empty the waste container. If it is almost full.
1. Check if there is remaining Diluent in the container. Replace the diluent reagent If it is already depleted. 2. Click “FUNC” then “MAINT”. Select “PRIME DILUENT”.  Do this 2 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaining Detergent in the container. Replace the detergent reagent If it is already depleted. 2. Click “FUNC” then “MAINT”. Select “PRIME DETERGENT”. Do this 2 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaining Lyse in the container. Replace the Lyse reagent If it is already depleted. 2. Click “FUNC” then “MAINT”. Select “PRIME LYSE”.  Do this 2 times. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Click EXIT icon located in the lower right most sid of the LCD. 2. Confirm pop up will appear. Click YES. 3. Confirm pop up will appear again this time it will ask you if you want to perform TUBING Clean. Prepare 3ml of probe cleaner into a plane test tube. Place the test tube under the aspiration probe and click YES. Wait for the sample probe to go up before removing the test tube. 4. Wait for the THANK YOU, NOW TURN OFF POWER message in the LCD. If this message appeared you can now turn OFF the power switch located at the back of the analyzer. 5. Don’t forget to turn OFF the UPS / AVR.

URIT-3300

1. Check if the AVR / UPS is connected in the power outlet. 2. Check if the AVR / UPS is turned ON. 3. Check if the power cable of the analyzer is connected in the AVR / UPS. 4. Check if the analyzer power switch located at the back of the analyzer is turned ON.
1. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC clog is still pressent please do the next step. 2. Click “CAUT”, wait until the analyzer finishes the operation, then click FLUSH, and wait unti the analyzer finishes the flushing of appertures. Ask the user to run a blank test (pressing of run button without presenting any sample). If the problem still persist. Go to the next step. 3. Prepare 4ml probe cleaner into a clean plain test tube. 4. Click “FUNC” then go to  “CLEAN” and pop up dialog box will appear before clicking the YES be sure that the probe is already submerge in the test tube with probe cleaner. 5. Ask the user to run a blank test (pressing of run button without presenting any sample). 6. Call JARCET service engineer if the problem persist.
1. Ask the user to run a blank test (pressing of run button without presenting any sample). If the WBC clog is still pressent please do the next step. 2. Click “CAUT”, wait until the analyzer finishes the operation,  then click FLUSH, and wait unti the analyzer finishes the flushing of appertures. Ask the user to run a blank test (pressing of run button without presenting any sample). If the problem still persist. Go to the next step. 3. Prepare 4ml probe cleaner into a clean plain test tube. 4. Click “FUNC” then go to  “CLEAN” and pop up dialog box will appear before clicking the YES be sure that the probe is already submerge in the test tube with probe cleaner. 5. Ask the user to run a blank test (pressing of run button without presenting any sample). 6. Call JARCET service engineer if the problem persist.
1. Check if there is remaing detergent reagent, replace if it is already depleted. 2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaing detergent reagent, replace if it is already depleted. 2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times. This will make the analyzer build up vacuum in the hydraulic system. 2. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check the wasted level in the waste container. 2. Empty the waste container. If it is almost full.
1. Check if there is remaining Diluent in the container. Replace the diluent reagent If it is already depleted. 2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaining Detergent in the container. Replace the detergent reagent If it is already depleted. 2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Check if there is remaining Lyse in the container. Replace the Lyse reagent If it is already depleted. 2. Perform reagent priming. Press “PRIME” button located in front of the analyzer. Do this for 2 to 3 times.This will eliminate air gaps in the hydraulic system. 3. Ask the user to run a blank test (pressing of run button without presenting any sample).
1. Shutdown the software. Click EXIT located in the upper right corner of the software. 2. Check and reseat the RS232 cable connected between the analyzer and the CPU. 3. Power on the analyzer followed by the CPU. 4. When the software starts a beeping sound from the analyzer must be heard and the analyzer will start to initialize. 5. Call JARCET service engineer if the problem persist.

URIT-5250

1. Check reagents volume and tubing connections. 2. Perform prime twice and observe movement of reagents on tubings going to the analyzer. 3. Perform blank test and check results and alarm. 4. Proceed running of samples once results is passed and no alarm on analyzer.
1. Go to maintenance. 2. Click wbc/rbc soaked. 3. Open the side door of analyzer. 4. Pour 3ml of hypocleaner on wbc/rbc cup. 5. Closed the side door. 6. Then press start (wait untill the cleaning is finish). 7. Perform blank test, check alarm and results if its acceptable range. 8. Proceed running of sample once results is passed.
1. Go to maintenance. 2. Click aspiration probe cleaning twice. 3. Perform blank test and check results. 4. Proceed running of samples once results of blank test is within the range and no alarms.

URIT-5380

1. Go to maintenance. 2. Click one key soaking. 3. Prepare 5 ml of Hypocleaner and put on sample holder. 4. Closed the Holder door and press ok, wait untill 45 minutes to finish. 5. Perform prime once and blank test and check results if its within the range. 6. Proceed running of samples once results is passed.

DxH 520

1. Check the AVR and UPS if “ON” and the power supply is plug in. 2. Make sure that the power supply is plug-in in the correct voltage requirements. 3. Press the power button at the front of the analyzer. 4. If error persist call service personnel for assistance.
1. Check if the reagent lines are connected correctly. 2. Check reagent tubings for air bubbles. 3. Prime all reagents. 4. If error persist call service personnel for assistance.
1. Check if the reagent lines are connected correctly. 2. Check for if the reagents are contaminated. 3. Check reagent tubings for air bubbles. 4. If error persist call service personnel for assistance.
1. Check if the barcode reader is properly connected to the analyzer. 2. Check the reagent barcode if already barcoded on the analyzer. 3. Try another set of barcode of reagent. 4. If error persist call service personnel for assistance.
1. Execute a backflush. 2. Perform bleaching cycle. 3. If error persist call service personnel for assistance.
1. Execute a backflush. 2. Perform bleaching cycle. 3. If error persist call service personnel for assistance.
1. Wait until the current cycle is completed. 2. Power Off and Power ON the instrument. 3. If error persist call service personnel for assistance.
1. Diluent supply is Low. Check diluent. 2. Check for any pinched, damaged, or clogged tubing along the diluent path way. 3. If error persist call service personnel for assistance.
1. Reagent temperature not reached. Wait for message indicating temperature has been reached. 2. If error persist call service personnel for assistance.
1. Perform diluter reset. 2. Restart the system. 3. If error persist call service personnel for assistance.

DxH 560 AL

1. Check the AVR and UPS if “ON” and the power supply is plug in. 2. Make sure that the power supply is plug-in in the correct voltage requirements. 3. Press the power button at the front of the analyzer. 4. If error persist call service personnel for assistance.
1. Check if the reagent lines are connected correctly. 2. Check reagent tubings for air bubbles. 3. Prime all reagents. 4. If error persist call service personnel for assistance.
1. Check if the reagent lines are connected correctly. 2. Check for if the reagents are contaminated. 3. Check reagent tubings for air bubbles. 4. If error persist call service personnel for assistance.
1. Check if the barcode reader is properly connected to the analyzer. 2. Check the reagent barcode if already barcoded on the analyzer. 3. Try another set of barcode of reagent. 4. If error persist call service personnel for assistance.
1. Execute a backflush. 2. Perform bleaching cycle. 3. If error persist call service personnel for assistance.
1. Execute a backflush. 2. Perform bleaching cycle. 3. If error persist call service personnel for assistance.
1. Wait until the current cycle is completed. 2. Power Off and Power ON the instrument. 3. If error persist call service personnel for assistance.
1. Diluent supply is Low. Check diluent. 2. Check for any pinched, damaged, or clogged tubing along the diluent path way. 3. If error persist call service personnel for assistance.
1. Reagent temperature not reached. Wait for message indicating temperature has been reached. 2. If error persist call service personnel for assistance.
1. Perform diluter reset. 2. Restart the system. 3. If error persist call service personnel for assistance.

DxH 690T / 900

1. Check connections. 2. Replace power chord of monitor and RS 232 Cord. 3. Connect to other power outlet. 4. Connect to other CPU, if still black screen and no power report to IDEXX.

Drew 3

1. Perform cleaning and startup.
1. Go to Maintenance. 2. Press preventive maintenance. 3. Press cleaning. 4. Press Startup and observe alarms. 5. Proceed on running of sample once blank test is passed. 6. Press cauterized 2x. 7. Press start up and observe alarm.
1. Check reagents tubings connections and volume of reagents. 2. Perform prime twice. 3. Perform start up and check results of blank test and alarm. 4. Proceed running of samples once results is passed.
1. Go to Maintenance. 2. Press troubleshooting. 3. Press reset cycle. 4. Perform start up and check balnk test results. 5. Proceed running of samples once results is passed.

Norma Icon 3

1. Go to Maintenance. 2. Click rbc cleaning. 3. Prepare 4ml of Hypocleaner and aspirate (open mode) wait untill finish 4. Perfrom blank test and and check results if its within the range. 5. Proceed on running of samples once blank test is passed. 1. Go to Maintenance. 2. Click closed cleaning. 3. Prepare 2 ml of hypocleaner and put on sample holder (closed mode) then press start,wait untill it finish. 4. Perfrom blank test and and check results if its within the range. 5. Proceed on running of samples once blank test is passed.
1. Go to maintenance. 2. Click tube symbol on upper right corner. 3. Press eject menu (if cannot work). 4. Turn off the analyzer. 5. Remove side cover and manually rotate the rotor untill its alligned with the hole then pull up sample tube.

Norma Icon 5

1. Check if the AVR / UPS is connected in the power outlet. 2. Check if the AVR / UPS is turned ON. 3. Check if the power cable of the analyzer is connected in the AVR / UPS. 4. Press the run button to power on the analyzer.
1. Rerun the sample. If the error flag still exsist during the second running follow next step. 2. Call JARCET service engineer if the problem persist.
1. Rerun the sample. If the error flag still exsist during the second running follow next step. 2. Call JARCET service engineer if the problem persist.
1. Press CONFIRM. The system will resolve the error. 2. Rerun the sample. If the error flag still exsist during the second running follow next step. 3. Call JARCET service engineer if the problem persist.
1. Check the physical status of the reagent. Replace the reagent if it is already depleeted. If after replacing the reagent and the error still exsist follow the next step. 2. On the MAINTENANCE menu swipe left to enter prime menu, select the reaget you want to prime. 3. Call JARCET service engineer if the problem persist.
1. The vial got blocked. Run EJECT from the local menu. If pressing the eject the error did not resolve. 2. Call JARCET service engineer if the problem persist.
1. Hard shutdown the analyzer by turning off the AVR / UPS. 2. Connect an external mouse in the USB port at the back of the analyzer. 3. Power on the analyzer. If the touch screen does not reacts to gesture use the mouse temporarily. 4. Call JARCET service engineer if the problem persist.
1. Check the reagents for contamination example is enfestation of ants. Replace if necessary. 2. Repeat performing FAST BLANK for 3 to 5 times.
1. Check if the sample in the EDTA tube is atleast 300ul. 2. If the sample is sufficient re run the sample. 3. If the error still exsist, run RBC clean and clean wbc path bubbles (go to MAINTENANACE then MAINTENANCE ACTIONS. 4. Call JARCET service engineer if the problem persist.
1. Check if there is still Lyse reagent in the lyse reagent bottle. Replace if necessary. 2. On the MAINTENANCE menu swipe left to enter prime menu, select lyse then prime for atleast 2 times. 3. Call JARCET service engineer if the problem persist.