FAQs - Immunology Products

FAQs - Immunology Products

LisaScan Microplate ELISA & Microbiology Reader

NOT DISPLAY

1. Check power supply cord if connected to power outlet.

2. If Connected to AVR and UPS, check AVR and UPS power led light on.

3. Restart analyzer turn switch off and then turn switch on.

DISTORTED SOUND WHILE RUNNING OF SAMPLES

1. Check and re-position the plate if each side fits to samples drawer.

BLURRY DISPLAY

1. Restart analyzer turn switch off and then turn switch on.

RESULTS WON'T PRINT

1. Check and reinsert thermal paper properly to the roller guide. Make sure thermal paper are center to roller guide.

LisaWash Microplate Washer

NO DISPLAY

1. Check power supply cord if connected to power outlet.

2. If connected to AVR and UPS, check AVR and UPS power led light on.

BLURRY DISPLAY

1. Restart analyzer turn switch off and then turn switch on.

OVERFLOW OF SOLUTION WHILE RUNNING

1. Check and clean each washhead needles (short and long needles).

UNABLE TO DISPENSE SOLUTION

1. Check waste canister if it’s securely tightened.

2. Check waste tubing for any bends, that might restrict flowing of solution.

DISLOCATED WASH HEAD WHILE RUNNING

1. Check and reposition wash head to wash head holder.

URIT 660 Microplate Reader

NO DISPLAY

1. Check the power supply cord if connected to the power outlet.

2. Restart the analyzer by turning the switch off and then turning it back on.

DISTORTED SOUND WHILE SAMPLE RUNNING

1. Check the plate and re-position it to ensure that each side fits into the sample drawer.

BLURRY DISPLAY

1. Restart the analyzer by turning the switch off and then turning it back on.

RESULTS WON'T PRINT

1. Check and reinsert the thermal paper properly into the roller guide. Make sure the thermal paper is centered on the roller guide.

URIT 670 Microplate Washer

BLURRY DISPLAY

1. Restart analyzer turn switch off and then turn switch on.

OVERFLOW OF SOLUTION WHILE RUNNING

1. Check and clean each washhead needles (short and long needles).

UNABLE TO DISPENSE SOLUTION

1. Check waste canister if it’s securely tightened.

2. Check waste tubing for any bends, that might restrict flowing of solution.

DISLOCATED WASH HEAD WHILE RUNNING

1. Check and reposition wash head to wash head holder.

Personal Lab Microplate ELISA Analyzer

SINGLE STATION HARDWARE AND MULTISTATION HARDWARE KEY NOT FOUND

1. Turn off any other open station.

NEEDLE CLEANING BUFFER IS EMPTY

1. Fill Cleaning Buffer and Prime.

LOW LEVEL DETECT

1. Check the volume of the reagent/control and sample, and add more if possible.

NO LEVEL FOUND

1. It is possible that the reagent/control and sample are low or absent.

STATION NOT RESPONDING

1. Check the station. The analyzer is currently turned off.

MULTI STATION HARDWARE KEY ERROR

1. There is a hardware key error in the multi-station. Check the status of the other stations.

MISMATCHING

1. Check the station. The analyzer is currently turned off.

MISSING SAMPLE

1. There may be a low volume of the sample. Please place the sample and retry.

MISSING REAGENT

1. There may be a low volume of reagents. Please place the reagent and retry.

HEAD NOT PRESENT

1. Check and ensure that the head is placed in the home position.

HEAD PRESENT

1. If the head is still connected to the left arm, turn off the analyzer. Then, remove the head manually and place it in the home position.

MISSING STRIPS

1. If there are missing strips, replace them and try again

INSUFFICIENT LIQUID ASPIRATED

1. If the volume of the sample, standard, or reagent is low, please fill it and try again.

ASPIRATION BLOCKED

1. If the aspiration is blocked, check the tip and try again.

FILTER WHEEL RESET SENSOR FAULT

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

RIGHT CARRIAGE INTERMEDIATE SENSOR FAULT

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

LEFT CARRIAGE INTERMEDIATE SENSOR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

LEFT CARRIAGE HOME SENSOR FAULT

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

FILTER SETTING ERROR

1. If the error persists, contact JARCET service engineers.

HIGH READING VALUE

1. If the error persists, contact JARCET service engineers.

BLANKING ERROR

1. If the error persists, contact JARCET service engineers.

NEEDLE WASHING VOLUME ERROR

1. If there is a needle washing volume error. Refill and prime the system to fix the issue.

FAULT IN Y HOME SENSOR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

FAULT IN X HOME SENSOR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

FAULT IN LEFT Z WASHING SENSOR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

FAULT IN LEFT Z HOME SENSOR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

FAULT IN RIGHT Z HOME SENSOR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

CALIBRATION CORRECTION ERROR

1. If the error persists, contact JARCET service engineers.

GENERIC DRIVER FAILURE

1. If the error persists, contact JARCET service engineers.

Z RIGHT DRIVER FAILURE

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

Z LEFT DRIVER FAILURE

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

Y DRIVER FAILURE

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

X DRIVER FAILURE

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

STRIPS WASHING ERROR

1. If the error persists, contact JARCET service engineers.

MANUAL CLUTCH ERROR WARNING MESSAGE

1. If the error persists, contact JARCET service engineers.

SOLENOID ERROR

1. If the error persists, contact JARCET service engineers.

HEAD POSITION ERROR

1. If the error persists, contact JARCET service engineers.

HEAD RELEASE ERROR

1. If the error persists, contact JARCET service engineers.

HEAD PICKUP ERROR

1. If the error persists, contact JARCET service engineers.

VOLUME CORRECTION MISSING.

1. If the error persists, contact JARCET service engineers.

RUN OUT ERROR

1. If the error persists, contact JARCET service engineers.

CURRENT TIP IS TOO TIGHT

1. If the error persists, contact JARCET service engineers.

TIP CRASH ERROR

1. If the error persists, contact JARCET service engineers.

5V POWER SUPPLY ERROR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

12V POWER SUPPLY ERROR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

24V POWER SUPPLY ERROR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

VLAMP POWER SUPPLY ERROR

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

WARNING ! INCUBATOR TEMPERATURES ARE OUT OF RANGE

1. Restart the analyzer. If the error persists, contact JARCET service engineers.

Access 2 Immunoassay System

SYSTEM MODE IS NOT READY

SYSTEM REBOOTING OR INITIALIZING

1. Wait for the instrument to finish rebooting (Section 7.3) or initializing (Section 5.2).

2. When this occurs the system mode will change to “ Ready Mode” and any text message in the system mode area will disappear.

RED OR YELLOW EVENT LOG BUTTON

SYSTEM EVENT OCCURRED

1. Review the event log message and its troubleshooting information (Chapter 6: Event Log).

2. Take the recommended corrective action.

SLOW SYSTEM PERFORMANCE

DATABASE CONTAINS TOO MANY TESTS AND QC RESULTS

1. Set up the system to automatically delete test and QC results from the database (Section 4.10).

2. If the Auto-Delete function is already set up, consider reducing the number of days that must elapse before the test results are deleted.

SYSTEM FAILURE DURING REBOOT

NO POWER

1. Refer to the power supply troubleshooting table. (Table A-10)

CD IN CD-ROM, DVD DRIVE, OR DATA DISK IN 3.5-INCH DISK DRIVE

1. Remove the CD from the CD-ROM or DVD drive or remove the disk from the 3.5-inch disk drive. Then, reboot the instrument.

INSTRUMENT HARDWARE (POWER SUPPLY, INTERNAL HARD DRIVE, CPU, PRINTED CIRCUIT BOARD) OR SOFTWARE FAILURE

1. Reboot the instrument (Section 7.3)

SYSTEM FAILURE DURING INITIALIZATION

THE INTERLOCK SWITCH DETECTS THE FRONT PANEL OF THE INSTRUMENT IS OPEN

1. Close the front panel of the instrument (Section 7.3) and initialize the system (Section 5.2).

NO POWER TO THE INSTRUMENT OR PERIPHERALS

1. Plug the instrument and the peripherals into a different power outlet or strip.

2. If the problem persists, troubleshoot the power system for the instrument and each peripheral device individually.

3. When the source of the problem has been identified, contact a JARCET service engineer if necessary.

NO POWER TO THE INSTRUMENT

1. Make sure that the power cord connections to the outlet and instrument are plugged in tightly.

2. Turn on the power switch located on the right side of the instrument.

3. If the problem persists, contact JARCET service engineers for assistance.

NO POWER TO THE PERIPHERALS

1. Turn on the peripheral device power switch.

2. If you cannot locate the power switch, refer to the manual provided by the manufacturer.

3. Make sure that the power cord connections to the outlet and peripheral device are plugged in tightly.

NO KEYBOARD RESPONSE

LOOSE CONNECTOR

1. Be sure that the cable connections (located on the back side of the external computer) between the keyboard, the handheld bar code reader, and the computer are plugged in tightly.

INVALID KEY SELECTED

1. Look at the status line above the function buttons near the bottom of the screen to verify that the key selected is an acceptable keyboard response (Figure 1-18 in the Operator’s Guide).

THE SYSTEM SOFTWARE IS NOT RESPONDING

1. Reboot the PC.

HARDWARE PROBLEM

1. If the problem persists, contact JARCET service engineers for further assistance.

INCOMPLETE PRINT JOB

1. Check the printer paper tray and load the paper if it is empty.

2. Attempt to print the missing or incomplete report once. If the print service is restored, normal operation will continue.

3. If the print service is not restored, reboot the PC as described in Section 7.3.

4. If the issue persists, locate the missing report and print it from the appropriate screen (e.g., print a missing Calibration report from the Calibration screen).

5. Ensure that the cable connections between the printer and computer are secure.

6. Reload the paper into the printer paper tray and try to print the report again.

7. If the problem persists, contact JARCET service engineers for further assistance.

UNABLE TO READ THE SAMPLE BAR CODE

THE SAMPLE BAR CODE READING IS NOT ENABLED

1. Set up the bar code reader to read the sample IDS.

THE SAMPLE CONTAINER IS PLACED INCORRECTLY ON THE RACK

1. Align the sample container’s barcode label with the rack’s barcode label, visible through the slot in the sample rack.

THE BAR CODE LABEL IS INCORRECTLY APPLIED TO THE SAMPLE CONTAINER

1. Correctly apply the bar code label on the sample container.

THE BAR CODE READER IS NOT CORRECTLY SET UP TO READ THE SAMPLE BAR

1. Correctly set up the bar code reader parameters to match the bar code symbology.

THE BARCODE PARAMETERS ARE NOT SUPPORTED

1. Verify that the bar code symbology and parameter used are supported. (Section 4.3)

2. If not, contact JARCET service engineers for further assistance.

INCOMPATIBLE NUMBER OF BAR CODE CHARACTERS TO THE BAR CODE READER SETUP WINDOW

1. Check the number of characters entered in the Bar Code Reader Setup window (see Section 4.3).

2. If necessary, adjust the number of characters to match those on the label.

3. If the number of characters still does not match, contact JARCET service engineers for further assistance.

UNRESPONSIVE HANDHELD BAR CODE READER

INCORRECT SCANNING TECHNIQUE

1. Verify that the correct screen or window is displayed for the item you are scanning and that the correct field is selected.

2. Scan the label a second time.

LOOSE CONNECTOR

1. To ensure that the keyboard, handheld bar code reader, and computer are properly connected, check the cable connections on the back side of the external computer. Make sure that they are plugged in tightly.

UNRESPONSIVE SOFTWARE SYSTEM

1. Restart the PC.

UNCONFIGURED HANDHELD BARCODE READER AND HARDWARE PROBLEM

1. If the problem persists, contact JARCET service engineers for further assistance.

AIR IN THE FLUID LINES

INSUFFICIENT PRIMING

1. Prime all fluidic components (see Section 5.3).

2. Run the System Check routine.

3. If the problem persists, contact JARCET service engineers for further assistance.

LEAK CAUSED SYSTEM PRIME LOSS

1. Ensure that the connections between the fittings on the left side of the instrument and the fluids tray fit tightly (see Figure 1-6). Visually inspect the tubing and fittings for leaks and deposits.

2. Inspect the fluidic module tubing and fittings for leaks and deposits (see Figure 1-5).

3. Check the precision pump valve and valve fittings for leaks and deposits (see Figure 1-3).

4. If you find leaks or deposits, it may indicate damage to the fluidic system. Contact JARCET service engineers for further assistance.

5. If no leaks or deposits are found, continue troubleshooting other possible causes.

KINKED TUBING IN FLUID TRAYS

1. Visually inspect all tubing leading away from the fluids tray components for kinks, as shown in Figure 1-6. Pay close attention to the tubing leading away from the substrate bottle.

2. If no kinks are found, continue troubleshooting other possible causes.

3. If kinks are found, straighten them.

4. Prime all fluidic components as described in Section 5.3.

5. Run the System Check routine.

PLUGGED WASTE

1. Check the tubing from the liquid waste bottle for constrictions, as shown in Figure 7-11.

2. If the tubing is constricted, clear it and repeat the System Check routine.

3. If the results fail, remove the tubing from the waste filter at the quick disconnect and place the end of the tubing in one of the adjacent holes, as shown in Figure 7-11. This may temporarily resolve the error until you can install a new waste filter assembly.

4. Repeat the System Check routine.

5. If the results are acceptable, order a new waste filter assembly and replace the current one.

6. If the results fail, contact JARCET service engineers.

LEAKY MAIN PIPETTOR

PARTIALLY PLUGGED PRIMARY PROBE

1. Look at the Pressure Monitor screen, as described in Section 5.6, to determine if a pressure sensor is present and if obstruction detection is enabled.

2. If the pressure sensor is not present, or if it is present but obstruction detection is disabled, continue with step 3.

3. If obstruction detection is enabled, review the Event Log and troubleshoot according to the events related to main pipettor obstructions or abnormal pressures, as described in Section 6.3.

4. Run the Special Clean routine, as described in Section 8.5 of the Operator’s Guide.

5. Run the System Check routine.

6. If the results fail, contact Technical Support to verify the need to replace the primary probe.

7. If needed, remove and replace the primary probe, as described in Section 7.6.

LOOSE FIT BETWEEN PIPETTOR AND PUMP VALVE

1. 1. Open the front panel and top cover, as described in Section 7.2.

2. Inspect the fittings between the primary probe and precision pump valve for leaks and deposits, as shown in Figure 7-25.

3. Inspect all fluid fittings to the manifold for leaks and deposits.

4. If you find leaks or deposits, it may indicate that the tubing or fittings are damaged. In this case, contact JARCET service engineers, for further assistance

5. If you find no leaks or deposits, continue troubleshooting other possible causes.

PIPETTOR DISPENSING FLUID WITH HIGH PRESSURE

1. Look at the Pressure Monitor screen, as described in Section 5.6, to determine if a pressure sensor is present and if obstruction detection is enabled.

2. If the pressure sensor is not present, or if it is present but obstruction detection is disabled, continue with step 3.

3. If obstruction detection is enabled, review the Event Log and troubleshoot according to the events related to main pipettor obstructions or abnormal pressures, as described in Section 6.3.

4. Check RV locations 1 and 2 of the RV Shuttle for crystalline deposits, as shown in Figure 7-14. If you find no deposits, continue troubleshooting other possible causes.

5. Run the Special Clean routine, as described in Section 8.5 of the Operator’s Guide.

6. Run the System Check routine.

7. If the results fail, contact JARCET service engineers to verify the need to replace the primary probe.

8. If needed, remove and replace the primary probe, as described in Section 7.6.

PC LOCKS UP AFTER 30+ MIN COMMUNICATION INTERRUPTION WITH INSTRUMENT

1. If the problem persists, contact JARCET service engineers for further assistance.

WORKGROUP COMMUNICATION ERROR DURING REBOOT

1. Ensure that the power switch on the Access 2 instrument is turned on. If it is off, restart the instrument as described in Section 7.3. If the power switch is on but there is no power to the instrument, refer to Table A-10 for power supply troubleshooting.

2. Check the cable connecting the PC to the other systems in your workgroup at both ends. If it is loose, secure it. If it is not loose, contact JARCET service engineers for assistance.

3. Reboot the PC.