FAQs - Immunology Products

**SYSTEM REBOOTING OR INITIALIZING**

1. Wait for the instrument to finish rebooting (Section 7.3) or initializing (Section 5.2).
2. When this occurs the system mode will change to “ Ready Mode” and any text message in the system mode area will disappear.

**SYSTEM EVENT OCCURRED**

1. Review the event log message and its troubleshooting information (Chapter 6: Event Log).
2. Take the recommended corrective action.

**DATABASE CONTAINS TOO MANY TESTS AND QC RESULTS**

1. Set up the system to automatically delete test and QC results from the database (Section 4.10).
2. If the Auto-Delete function is already set up, consider reducing the number of days that must elapse before the test results are deleted.

**NO POWER**

1. Refer to the power supply troubleshooting table. (Table A-10)

**CD IN CD-ROM, DVD DRIVE, OR DATA DISK IN 3.5-INCH DISK DRIVE**

1. Remove the CD from the CD-ROM or DVD drive or remove the disk from the 3.5-inch disk drive. Then, reboot the instrument.

**INSTRUMENT HARDWARE (POWER SUPPLY, INTERNAL HARD DRIVE, CPU, PRINTED CIRCUIT BOARD) OR SOFTWARE FAILURE**

1. Reboot the instrument (Section 7.3)

**THE INTERLOCK SWITCH DETECTS THE FRONT PANEL OF THE INSTRUMENT IS OPEN**

1. Close the front panel of the instrument (Section 7.3) and initialize the system (Section 5.2).

1. Plug the instrument and the peripherals into a different power outlet or strip.
2. If the problem persists, troubleshoot the power system for the instrument and each peripheral device individually.
3. When the source of the problem has been identified, contact a JARCET service engineer if necessary.

1. Make sure that the power cord connections to the outlet and instrument are plugged in tightly.
2. Turn on the power switch located on the right side of the instrument.
3. If the problem persists, contact JARCET service engineers for assistance.

1. Turn on the peripheral device power switch.
2. If you cannot locate the power switch, refer to the manual provided by the manufacturer.
3. Make sure that the power cord connections to the outlet and peripheral device are plugged in tightly.

**LOOSE CONNECTOR**

1. Be sure that the cable connections (located on the back side of the external computer) between the keyboard, the handheld bar code reader, and the computer are plugged in tightly.

**INVALID KEY SELECTED**

1. Look at the status line above the function buttons near the bottom of the screen to verify that the key selected is an acceptable keyboard response (Figure 1-18 in the Operator’s Guide).

**THE SYSTEM SOFTWARE IS NOT RESPONDING**

1. Reboot the PC.

**HARDWARE PROBLEM**

1. If the problem persists, contact JARCET service engineers for further assistance.

1. Check the printer paper tray and load the paper if it is empty.
2. Attempt to print the missing or incomplete report once. If the print service is restored, normal operation will continue.
3. If the print service is not restored, reboot the PC as described in Section 7.3.
4. If the issue persists, locate the missing report and print it from the appropriate screen (e.g., print a missing Calibration report from the Calibration screen).
5. Ensure that the cable connections between the printer and computer are secure.
6. Reload the paper into the printer paper tray and try to print the report again.
7. If the problem persists, contact JARCET service engineers for further assistance.

**THE SAMPLE BAR CODE READING IS NOT ENABLED**

1. Set up the bar code reader to read the sample IDS.

**THE SAMPLE CONTAINER IS PLACED INCORRECTLY ON THE RACK**

1. Align the sample container’s barcode label with the rack’s barcode label, visible through the slot in the sample rack.

**THE BAR CODE LABEL IS INCORRECTLY APPLIED TO THE SAMPLE CONTAINER**

1. Correctly apply the bar code label on the sample container.

**THE BAR CODE READER IS NOT CORRECTLY SET UP TO READ THE SAMPLE BAR**

1. Correctly set up the bar code reader parameters to match the bar code symbology.

**THE BARCODE PARAMETERS ARE NOT SUPPORTED**

1. Verify that the bar code symbology and parameter used are supported. (Section 4.3)
2. If not, contact JARCET service engineers for further assistance.

**INCOMPATIBLE NUMBER OF BAR CODE CHARACTERS TO THE BAR CODE READER SETUP WINDOW**

1. Check the number of characters entered in the Bar Code Reader Setup window (see Section 4.3).
2. If necessary, adjust the number of characters to match those on the label.
3. If the number of characters still does not match, contact JARCET service engineers for further assistance.

**INCORRECT SCANNING TECHNIQUE**

1. Verify that the correct screen or window is displayed for the item you are scanning and that the correct field is selected.
2. Scan the label a second time.

**LOOSE CONNECTOR**

1. To ensure that the keyboard, handheld bar code reader, and computer are properly connected, check the cable connections on the back side of the external computer. Make sure that they are plugged in tightly.

**UNRESPONSIVE SOFTWARE SYSTEM**

1. Restart the PC.

**UNCONFIGURED HANDHELD BARCODE READER AND HARDWARE PROBLEM**

1. If the problem persists, contact JARCET service engineers for further assistance.

**INSUFFICIENT PRIMING**

1. Prime all fluidic components (see Section 5.3).
2. Run the System Check routine.
3. If the problem persists, contact JARCET service engineers for further assistance.

**LEAK CAUSED SYSTEM PRIME LOSS**

1. Ensure that the connections between the fittings on the left side of the instrument and the fluids tray fit tightly (see Figure 1-6). Visually inspect the tubing and fittings for leaks and deposits.
2. Inspect the fluidic module tubing and fittings for leaks and deposits (see Figure 1-5).
3. Check the precision pump valve and valve fittings for leaks and deposits (see Figure 1-3).
4. If you find leaks or deposits, it may indicate damage to the fluidic system. Contact JARCET service engineers for further assistance.
5. If no leaks or deposits are found, continue troubleshooting other possible causes.

**KINKED TUBING IN FLUID TRAYS**

1. Visually inspect all tubing leading away from the fluids tray components for kinks, as shown in Figure 1-6. Pay close attention to the tubing leading away from the substrate bottle.
2. If no kinks are found, continue troubleshooting other possible causes.
3. If kinks are found, straighten them.
4. Prime all fluidic components as described in Section 5.3.
5. Run the System Check routine.

**PLUGGED WASTE**

1. Check the tubing from the liquid waste bottle for constrictions, as shown in Figure 7-11.
2. If the tubing is constricted, clear it and repeat the System Check routine.
3. If the results fail, remove the tubing from the waste filter at the quick disconnect and place the end of the tubing in one of the adjacent holes, as shown in Figure 7-11. This may temporarily resolve the error until you can install a new waste filter assembly.
4. Repeat the System Check routine.
5. If the results are acceptable, order a new waste filter assembly and replace the current one.
6. If the results fail, contact JARCET service engineers.

**PARTIALLY PLUGGED PRIMARY PROBE**

1. Look at the Pressure Monitor screen, as described in Section 5.6, to determine if a pressure sensor is present and if obstruction detection is enabled.
2. If the pressure sensor is not present, or if it is present but obstruction detection is disabled, continue with step 3.
3. If obstruction detection is enabled, review the Event Log and troubleshoot according to the events related to main pipettor obstructions or abnormal pressures, as described in Section 6.3.
4. Run the Special Clean routine, as described in Section 8.5 of the Operator’s Guide.
5. Run the System Check routine.
6. If the results fail, contact Technical Support to verify the need to replace the primary probe.
7. If needed, remove and replace the primary probe, as described in Section 7.6.

**LOOSE FIT BETWEEN PIPETTOR AND PUMP VALVE**

1. 1. Open the front panel and top cover, as described in Section 7.2.
2. Inspect the fittings between the primary probe and precision pump valve for leaks and deposits, as shown in Figure 7-25.
3. Inspect all fluid fittings to the manifold for leaks and deposits.
4. If you find leaks or deposits, it may indicate that the tubing or fittings are damaged. In this case, contact JARCET service engineers, for further assistance
5. If you find no leaks or deposits, continue troubleshooting other possible causes.

1. Look at the Pressure Monitor screen, as described in Section 5.6, to determine if a pressure sensor is present and if obstruction detection is enabled.
2. If the pressure sensor is not present, or if it is present but obstruction detection is disabled, continue with step 3.
3. If obstruction detection is enabled, review the Event Log and troubleshoot according to the events related to main pipettor obstructions or abnormal pressures, as described in Section 6.3.
4. Check RV locations 1 and 2 of the RV Shuttle for crystalline deposits, as shown in Figure 7-14. If you find no deposits, continue troubleshooting other possible causes.
5. Run the Special Clean routine, as described in Section 8.5 of the Operator’s Guide.
6. Run the System Check routine.
7. If the results fail, contact JARCET service engineers to verify the need to replace the primary probe.
8. If needed, remove and replace the primary probe, as described in Section 7.6.

1. If the problem persists, contact JARCET service engineers for further assistance.

1. Ensure that the power switch on the Access 2 instrument is turned on. If it is off, restart the instrument as described in Section 7.3. If the power switch is on but there is no power to the instrument, refer to Table A-10 for power supply troubleshooting.
2. Check the cable connecting the PC to the other systems in your workgroup at both ends. If it is loose, secure it. If it is not loose, contact JARCET service engineers for assistance.
3. Reboot the PC.