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FAQs - Urinalysis Products

LAURA M Urine Analyzer

NO POWER

1. Ensure that the power cable of the urine strip reader is plugged into the power socket.

2. If necessary, reseat the power cable to ensure a secure connection.

3. Turn on the reader by flipping the power switch located at the back of the device.

4. If the problem persists, contact a JARCET service engineer for assistance.

FEEDING PLAT INCORRECT FLAG

1. Turn off the urine strip reader using the power switch located at the back of the device.

2. Remove the plastic feeder from the urine analyzer.

3. Rinse the feeder with water and wipe it clean with a wet cloth

4. After drying, insert the plastic feeder back into the reader, making sure it is positioned correctly.

5. If the problem persists, contact a JARCET service engineer for assistance.

INCORRECTLY INSTALLED WASTE BOX

1. Remove the waste box located on the right side of the reader and discard any used strips.

2. If the problem persists, contact a JARCET service engineer for assistance.

FULL WASTE BOX

1. Remove the waste box located on the right side of the reader and discard any used strips.

2. If the problem persists, contact a JARCET service engineer for assistance.

INCORRECT STRIP POSITIONING

1. Rerun the patient’s urine strip, making sure it is loaded correctly into the feeder.

2. If the problem persists, contact a JARCET service engineer for assistance.

LAURA Smart Urine Analyzer

MEASUREMENT ERROR! WRONG STRIP!

1. Rerun the strip and make sure it is placed properly in the strip tray.

2. Check the movement of the strip tray. It must go smoothly all the way to the reader.

3. If the tray does not go into the reader or there is a cranking sound, remove the urine strip, pull out the strip tray, and reinsert it again.

4. If the problem persists, call a JARCET service engineer.

5. Remove the patient’s urine strip and run the check strip.

6. Place the check strip in the strip tray. If the result fails, call a JARCET service engineer.

MECHANICAL ERROR

1. Rerun the strip and check the movement of the strip tray. It must go smoothly all the way to the reader.

2. If the tray does not go into the reader or there is a cranking sound, remove the urine strip and pull out the strip tray.

3. Clean the tray opto sensor using an alcohol swab and then wipe it with tissue paper.

4. If the problem persists, call a JARCET service engineer.

REF PAD ERROR

1. Remove the strip tray.

2. Check the REF field in the strip tray.

3. Clean the REF field of the strip tray using an alcohol swab and dry it with tissue paper.

DRY STRIP

1. Get a new urine strip and make sure it is immersed properly in the patient’s urine sample.

2. Run the urine strip.

3. Remove the patient’s urine strip.

4. Run the check strip.

5. Place the check strip in the strip tray. If the result fails, call a JARCET service engineer.

iChemVELOCITY Urine Analyzer

ALARM 17: SHUTTING DOWN DUE TOO MANY UNRELEASED RESULTS IN MEMORY

1. Handle specimens on the Work List to free some memory.

ALARM 18: TOO MANY UNRELEASED RESULTS IN MEMORY

1. Handle specimens on the Work List to free some memory.

ALARM 19: SYSTEM COULD NOT COMMUNICATE WITH LIS

1. Reset LIS cable then click “Check LIS” on the main menu.

ALARM 21: RESTARTING THE SYSTEM FOR SETTING CHANGE TO TAKE EFFECT

1. Restart system.

ALARM 21: MICROSCOPY OR CHEMISTRY SYSTEM HAS AN ERROR

1. Restart system.

ALARM 36: CHEMISTRY SYSTEM HAS AN ERROR

1. Restart the instrument. If alarm persists, contact technical support for further assistance.

ALARM 37: ONE OR MORE CONTROL FAILED (CA/CB/CC)

1. Restart the instrument. If alarm persists, contact technical support for further assistance.

ALARM 40: REFLECTANCE CALIBRATION CHECK FAILED

1. Repeat the Reflectance Calibration Check.

2. If it continues to fail, please call your technical support representative for further assistance.

ALARM 41: THE SG/COLOR/CLARITY CALIBRATION CHECK FAILED

1. Repeat the SG/Color/Clarity Calibration Check.

2. If it continues to fail, please call your technical support representative for further assistance.

ALARM 42: WASH SOLUTION LEVEL LOW

1. Replace the wash solution.

ALARM 43: INADEQUATE TEST STRIPS

1. Replace test strips.

ALARM 45: WASTE STRIP CONTAINER FULL

1. Empty waste strip container.

ALARM 50 & 59: THE IRISPEC CA™ CONTROL MATERIAL IS EXPIRED

1. Run a control rack with a new unexpired IRISpec CA™ control material.

2. Update the date in the instrument screen consumables section

ALARM 51 & 60: THE IRISPEC CB™ CONTROL MATERIAL IS EXPIRED

1. Run a control rack with a new unexpired IRISpec CB™ control material.

2. Update the date in the instrument screen consumables section.

ALARM 52 & 61: THE IRISPEC CC™ CONTROL MATERIAL IS EXPIRED

1. Run a control rack with a new unexpired IRISpec CC™ control material.

2. Update the date in the instrument screen consumables section.

ALARM 54 & 63: CHEMISTRY STRIP IS EXPIRED

1. Replace with unexpired chemistry strips and updating the date in the chemistry strip date in the consumables button.

ALARM 66 & 67: SG/COLOR CLARITY CONTROL MATERIAL IS EXPIRED

1. Run a control rack with a new SG/Color Clarity control material.

ALARM 68 & 69: REFLECTANCE CHECK CONTROL MATERIAL IS EXPIRED

1. Enter correct date when running Calchek reflectance strips.

2. Verify new Calchek strips are being used.

iQ200 Urine Analyzer

ALARM 1 & 3: NORMAL OPERATION OF THE INSTRUMENT DEPLETES THE LAMINA™

1. This condition should be remedied before the Lamina™ becomes empty. Replace the Lamina™ container.

ALARM 5: THE FOCUS FAILED

1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 5: A TUBE OTHER THAN FOCUS WAS FOUND IN THE FOCUS POSITION

1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 5: DIRTY FLUIDIC SUB-SYSTEM

1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 6: PRIMARY POSITIVE CONTROL RESULTS OUTSIDE LIMITS TO PASS CONTROL

1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 6: PRIMARY POSITIVE CONTROL WAS NOT IN PRIMARY POSITIVE COUNT CONTROL POSITION

1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 7: PRIMARY NEGATIVE CONTROL RESULTS OUTSIDE LIMITS TO PASS CONTROL

1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 7: PRIMARY NEGATIVE CONTROL WAS NOT IN PRIMARY POSITIVE COUNT CONTROL POSITION

1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 8: SECONDARY (PARALLEL) POSITIVE CONTROL RESULTS OUTSIDE LIMITS TO PASS CONTROL

1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 8: TUBE OTHER THAN SECONDARY (PARALLEL) POSITIVE CONTROL IN SECONDARY (PARALLEL) POSITIVE CONTROL POSITION

1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 8: SECONDARY (PARALLEL) POSITIVE CONTROL NOT PRECEDED BY PRIMARY POSITIVE & NEGATIVE CONTROLS ON SAME CONTROL RACK

1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 9: SECONDARY (PARALLEL) NEGATIVE CONTROL RESULTS OUTSIDE LIMITS TO PASS CONTROL

1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 9: TUBE OTHER THAN SECONDARY (PARALLEL) NEGATIVE CONTROL IN SECONDARY (PARALLEL) NEGATIVE CONTROL POSITION

1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 9: SECONDARY (PARALLEL) NEGATIVE CONTROL NOT PRECEDED BY PRIMARY POSITIVE & NEGATIVE CONTROLS ON SAME CONTROL RACK

1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.

2. If the control still fails:
a. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
b. Open and run a new bottle of Control.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor.

ALARM 10: INSTRUMENT FAILED TO SCAN THE FOCUS ID

1. Make sure the tube is oriented so the label is facing the scanner.

2. Run a Control Rack again.

3. If the failure persists, restart the instrument and try again.

4. If the failure still persists, turn off the power and contact your distributor

ALARM 11: INSTRUMENT FAILED TO SCAN PRIMARY POSITIVE CONTROL ID

1. Properly orient tube, then run a Control Rack again.

ALARM 12: INSTRUMENT FAILED TO SCAN PRIMARY NEGATIVE CONTROL ID

1. Properly orient tube, then run a Control Rack again.

2. If the failure persists, restart the instrument and try again.

3. If the failure still persists, turn off the power and contact your distributor.

ALARM 13: INSTRUMENT FAILED TO SCAN SECONDARY POSITIVE CONTROL ID

1. Properly orient tube, then run a Control Rack again.

ALARM 14: INSTRUMENT FAILED TO SCAN SECONDARY NEGATIVE CONTROL ID

1. Properly orient tube, then run a Control Rack again.

ALARM 17: CLOSE TO HAVING TOO MANY UNRELEASED RESULTS IN MEMORY

1. Handle specimens on the Work List to free some memory.

ALARM 18: TOO MANY UNRELEASED RESULTS IN MEMORY

1. Handle specimens on the Work List to free some memory.

ALARM 19: THE SYSTEM COULD NOT COMMUNICATE WITH THE LIS

1. Reset LIS cable then click “Check LIS” on the main menu.

ALARM 21: RESTARTING THE SYSTEM FOR SETTING CHANGE TO TAKE EFFECT

1. Restart the system.

ALARM 21: MICROSCOPY OR CHEMISTRY SYSTEM HAS AN ERROR

1. Restart the system.

ALARM 22: THE MICROSCOPY SYSTEM ENCOUNTERED AN ERROR

1. Power off iQ.

2. Restart PC.

3. Power on iQ

4. Should problem persist, a Shutdown is necessary:
a. Power off iQ
b. Shut down PC
c. Power on PC
d. Power on iQ when the instrument screen appears

5. If the failure persists, turn off the power and contact your distributor.

ALARM 25: INSTRUMENT MONITORS CERTAIN FLAGS FOR ONGOING PROBLEMS

1. Run a Control Rack with Iris System Cleanser, Iris Diluent, and Focus to re-enable the instrument to run specimens.

ALARM 26: CALIBRATION FAILURE

1. Refill a Calibration Rack with Calibrator and rerun.

ALARM 27: CALIBRATOR LABEL IS MISSING OR UNREADABLE

1. Replace tube with a tube that has a valid barcode. Refill the Calibration Rack with Calibrator and rerun it.

ALARM 28: CALIBRATION RACK IS MISSING ONE OR MORE TUBES

1. Add tubes with valid barcodes in order to fill the entire (10 position) Calibration Rack. Refill a Calibration Rack with Calibrator and rerun.

ALARM 29: MORE THAN 30 DAYS SINCE THE LAST RUN EQUIVALENCY FACTOR CALIBRATION

1. Run a Calibration Rack.

ALARM 30: FOCUS HAS NOT BEEN RUN OR FOCUS HAS FAILED DURING CALIBRATION RACK RUN

1. Run a Control Rack with an Focus tube, and then run a Calibration Rack.

ALARM 31: LAST CALIBRATION FAILED

1. Rerun a Calibration Rack.

ALARM 38: LAMINA™ ERROR

1. Check to see that the Lamina™ bottle is properly placed in the cradle facing the side wall of the cradle. To remove the Red Flag Warning, select Go On line and press the Start button.

2. Check to see if the Lamina™ cradle is properly plugged in. The USB cable must be properly plugged into both the cradle and the computer. Also check to see if the Green LED light is on. If the green LED light is not on, than the cradle is not getting the proper power supply from the computer.

3. Check to see if the Lamina™ label is damaged. If the tag is damaged, remove the Lamina™ bottle from the cradle and replace with a new Lamina™ bottle.

4. Invalid Lamina™ bottles or non-authentic Lamina™ substitutions will not be recognized by the cradle. Please ensure that you are using Iris Diagnostics’ authentic Lamina™ bottles.

5. Lastly, if the tag reader failure is not corrected by any of the above three solutions, the cradle reader may be defective.

ALARM 39: EXCEEDED LAMINA™ BOTTLE CAPACITY

1. Replace expired Lamina™ bottle with a new (authentic) Lamina™ bottle. Please note that diluting or substituting Lamina™ bottle contents may cause the machine to shut down until you replace it with a valid Iris Diagnostics’ Lamina™ bottle.

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