FAQs - Urinalysis Products

LAURA M Urine Analyzer

  1. Ensure that the power cable of the urine strip reader is plugged into the power socket.
  2. If necessary, reseat the power cable to ensure a secure connection.
  3. Turn on the reader by flipping the power switch located at the back of the device.
  4. If the problem persists, contact a JARCET service engineer for assistance.
  1. Turn off the urine strip reader using the power switch located at the back of the device.
  2. Remove the plastic feeder from the urine analyzer.
  3. Rinse the feeder with water and wipe it clean with a wet cloth
  4. After drying, insert the plastic feeder back into the reader, making sure it is positioned correctly.
  5. If the problem persists, contact a JARCET service engineer for assistance.
  1. Remove the waste box located on the right side of the reader and discard any used strips.
  2. If the problem persists, contact a JARCET service engineer for assistance.
  1. Remove the waste box located on the right side of the reader and discard any used strips.
  2. If the problem persists, contact a JARCET service engineer for assistance.
  1. Rerun the patient’s urine strip, making sure it is loaded correctly into the feeder.
  2. If the problem persists, contact a JARCET service engineer for assistance.

LAURA Smart Urine Analyzer

  1. Rerun the strip and make sure it is placed properly in the strip tray.
  2. Check the movement of the strip tray. It must go smoothly all the way to the reader.
  3. If the tray does not go into the reader or there is a cranking sound, remove the urine strip, pull out the strip tray, and reinsert it again.
  4. If the problem persists, call a JARCET service engineer.
  5. Remove the patient’s urine strip and run the check strip.
  6. Place the check strip in the strip tray. If the result fails, call a JARCET service engineer.
  1. Rerun the strip and check the movement of the strip tray. It must go smoothly all the way to the reader.
  2. If the tray does not go into the reader or there is a cranking sound, remove the urine strip and pull out the strip tray.
  3. Clean the tray opto sensor using an alcohol swab and then wipe it with tissue paper.
  4. If the problem persists, call a JARCET service engineer.
  1. Remove the strip tray.
  2. Check the REF field in the strip tray.
  3. Clean the REF field of the strip tray using an alcohol swab and dry it with tissue paper.
  1. Get a new urine strip and make sure it is immersed properly in the patient’s urine sample.
  2. Run the urine strip.
  3. Remove the patient’s urine strip.
  4. Run the check strip.
  5. Place the check strip in the strip tray. If the result fails, call a JARCET service engineer.

iChemVELOCITY Urine Analyzer

  1. Handle specimens on the Work List to free some memory.
  1. Handle specimens on the Work List to free some memory.
  1. Reset LIS cable then click “Check LIS” on the main menu.
  1. Restart system.
  1. Restart system.
  1. Restart the instrument. If alarm persists, contact technical support for further assistance.
  1. Restart the instrument. If alarm persists, contact technical support for further assistance.
  1. Repeat the Reflectance Calibration Check.
  2. If it continues to fail, please call your technical support representative for further assistance.
  1. Repeat the SG/Color/Clarity Calibration Check.
  2. If it continues to fail, please call your technical support representative for further assistance.
  1. Replace the wash solution.
  1. Replace test strips.
  1. Empty waste strip container.
  1. Run a control rack with a new unexpired IRISpec CA™ control material.
  2. Update the date in the instrument screen consumables section
  1. Run a control rack with a new unexpired IRISpec CB™ control material.
  2. Update the date in the instrument screen consumables section.
  1. Run a control rack with a new unexpired IRISpec CC™ control material.
  2. Update the date in the instrument screen consumables section.
  1. Replace with unexpired chemistry strips and updating the date in the chemistry strip date in the consumables button.
  1. Run a control rack with a new SG/Color Clarity control material.
  1. Enter correct date when running Calchek reflectance strips.
  2. Verify new Calchek strips are being used.

iQ200 Urine Analyzer

  1. This condition should be remedied before the Lamina™ becomes empty. Replace the Lamina™ container.
  1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. Run another Control Rack, making sure properly labeled and oriented control tubes are in the proper positions in the rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. If the previous Focus failed, include a Focus in the control rack, along with Iris System Cleanser and Iris Diluent in the appropriate positions.
  2. If the control still fails:
    1. If the Control Rack did not include a Focus, run another Control Rack with a Focus.
    2. Open and run a new bottle of Control.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor.
  1. Make sure the tube is oriented so the label is facing the scanner.
  2. Run a Control Rack again.
  3. If the failure persists, restart the instrument and try again.
  4. If the failure still persists, turn off the power and contact your distributor
  1. Properly orient tube, then run a Control Rack again.
  1. Properly orient tube, then run a Control Rack again.
  2. If the failure persists, restart the instrument and try again.
  3. If the failure still persists, turn off the power and contact your distributor.
  1. Properly orient tube, then run a Control Rack again.
  1. Properly orient tube, then run a Control Rack again.
  1. Handle specimens on the Work List to free some memory.
  1. Handle specimens on the Work List to free some memory.
  1. Reset LIS cable then click “Check LIS” on the main menu.
  1. Restart the system.
  1. Restart the system.
  1. Power off iQ.
  2. Restart PC.
  3. Power on iQ
  4. Should problem persist, a Shutdown is necessary:
    1. Power off iQ
    2. Shut down PC
    3. Power on PC
    4. Power on iQ when the instrument screen appears
  5. If the failure persists, turn off the power and contact your distributor.
  1. Run a Control Rack with Iris System Cleanser, Iris Diluent, and Focus to re-enable the instrument to run specimens.
  1. Refill a Calibration Rack with Calibrator and rerun.
  1. Replace tube with a tube that has a valid barcode. Refill the Calibration Rack with Calibrator and rerun it.
  1. Add tubes with valid barcodes in order to fill the entire (10 position) Calibration Rack. Refill a Calibration Rack with Calibrator and rerun.
  1. Run a Calibration Rack.
  1. Run a Control Rack with an Focus tube, and then run a Calibration Rack.
  1. Rerun a Calibration Rack.
  1. Check to see that the Lamina™ bottle is properly placed in the cradle facing the side wall of the cradle. To remove the Red Flag Warning, select Go On line and press the Start button.
  2. Check to see if the Lamina™ cradle is properly plugged in. The USB cable must be properly plugged into both the cradle and the computer. Also check to see if the Green LED light is on. If the green LED light is not on, than the cradle is not getting the proper power supply from the computer.
  3. Check to see if the Lamina™ label is damaged. If the tag is damaged, remove the Lamina™ bottle from the cradle and replace with a new Lamina™ bottle.
  4. Invalid Lamina™ bottles or non-authentic Lamina™ substitutions will not be recognized by the cradle. Please ensure that you are using Iris Diagnostics’ authentic Lamina™ bottles.
  5. Lastly, if the tag reader failure is not corrected by any of the above three solutions, the cradle reader may be defective.
  1. Replace expired Lamina™ bottle with a new (authentic) Lamina™ bottle. Please note that diluting or substituting Lamina™ bottle contents may cause the machine to shut down until you replace it with a valid Iris Diagnostics’ Lamina™ bottle.