FAQs - HbA1c Products

1. Check whether the connection between the analyzer and the receiver is normal.

2. The computer terminal and the analyzer IP address are consistent.

3. Open the analyzer interface LIS transfer switch.

1. Check whether the barcode scanning gun is properly connected.

2. Check if the connection is properly connected.

1. Contact a JARCET service engineer for assistance.

1. Check whether the hemolytic connection tube is well connected.

2. Replace the new hemolytic agent.

1. Replace the solution.

2. Reset liquid count.

1. Check the connection tube and reagent dosage, then perform to prime A/B/C solution to remove the bubbles.

1. Increase the sample size.

2. Replace the whole blood sample or adopt the diluted blood model.

3. Replace the column or filter.

4. Reagent.

5. Bubble removal.

1. Mix it well and repeat the test. If the retest value is still abnormal, it is recommended to test with the method of diluting blood.

2. Reposition the sample and retest it

1. Mix it well and repeat the test. If the retest value is still abnormal, it is recommended to test with the method of diluting blood.

2. After the bubble action was performed, retesting the sample.